Supermarket Assistant, Team Leader Nights

John Lewis Partnership; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Team Leader in a Waitrose shop, where you will enhance customer experiences and operational efficiencies. This role offers the chance to make a significant impact while working in a vibrant retail environment, supported by a passionate team. Your leadership skills will drive the shop's success, ensuring that every customer visit reflects our commitment to excellence.

Benefits

Employee Ownership Benefits

Flexible Working Arrangements

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer-facing role.

Responsibilities

• Support shop management and ensure customer demand is met.
• Fulfill online orders and maintain stock levels.
• Drive shop's commercial performance and reduce wastage.

Skills

Leadership Skills

Customer-facing Experience

Stakeholder Management

Commercial Understanding

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with — passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise sales and profit.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include:

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping directly to customers' doors.
• Stock replenishment — ensuring shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
• Being proactive in helping to drive the shop's commercial performance, offering ideas for continuous improvement.
• Reducing wastage by following product due diligence and markdowns for items reaching their sell-by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer-facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

Varied hours of full-time work across seven days to include weekends between 20:30 - 07:00.

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting, which may include DBS checks. You’ll be informed and provided with information about vetting during recruitment. We encourage you to complete any vetting documents quickly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.
• We recommend applying as soon as possible, as vacancies can close early if we see a high number of applicants.
• We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts, where possible. Please discuss this further with the hiring manager during your interview.