Supermarket Assistant

Medirest Signature; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company seeks passionate Partners for service counters who thrive on promoting ethically sourced products and enhancing the customer experience. You'll support the Waitrose brand by ensuring excellent presentation, managing stock, and maintaining hygiene, while fostering positive relationships with customers.

Qualifications

• Effective communication skills for teamwork and customer interaction.

Responsibilities

• Ensure food counter maintains high standards of presentation and hygiene.
• Manage stock levels to ensure popular products are available.
• Handle open food carefully, following health & safety protocols.

Skills

Effective communication

Job description

About the role

As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food while promoting ethically sourced products and recommending recipes to customers. You'll bring our ethos — passionate Partners serving food lovers — to life through your enthusiasm and friendliness, building lasting relationships with customers. Your efforts will influence their perception of the Waitrose brand, fostering trust and loyalty, while also helping to maximize sales and profit.

Key Responsibilities

• Ensure your food counter maintains high standards of presentation and hygiene at all times.
• Manage stock levels to ensure popular products are available.
• Handle open food carefully, following all health & safety protocols and reducing food wastage.
• Stay informed about new products and understand Waitrose's food values, such as animal welfare.
• Support the wider shop team with general shopkeeping tasks when needed.

Essential skills/experience you'll need

• Effective communication skills for teamwork and customer interaction.

Desirable skills/experience you may have

• Experience in a customer-facing role.
• Experience in catering or hospitality.
• Interest and knowledge of current food and drink trends.
• Flexible approach to support the branch as needed.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a happier world. We focus on retail excellence, innovation, and diversification, committed to price, quality, and service. We foster an environment of kindness, respect, and inclusion, encouraging everyone to be themselves and thrive. Together, we make all the difference, owning our success and growth.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity assessments.
• Apply promptly, as vacancies may close early due to high application volumes.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.