Front of House Team Member

Vanda’s Kitchen Ltd; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Vanda’s Kitchen Ltd, located in London, seeks a dedicated Customer Service Team Member. In this role, you will deliver exceptional service to customers, demonstrate menu knowledge, and support the kitchen by preparing orders. Ideal candidates will have experience in customer service and a passion for food safety in gluten-free environments.

Qualifications

• Previous experience in a customer service role, face to face.
• Experience in a gluten-free kitchen/shop is advantageous.
• Ability to handle and resolve customer issues.

Responsibilities

• Greet customers warmly as they enter the shop.
• Act as the point of contact between the customer and the kitchen.
• Prepare coffees and handle basic kitchen tasks.

Skills

Customer Service

Communication

Problem Solving

Confidence

Job description

3 weeks ago Be among the first 25 applicants

Vanda’s Kitchen have a café/store in St Paul's London. Do you have a passion for delivering a high-quality customer focus service? This role will give you the opportunity to make a real impact on our customer’s journey by being a main point of contact being able to deliver a high standard of customer service. At the core of our values is our commitment to deliver exceptional customer service and experience.

Do you have real barista experience, confidence with pastry preparation and gluten free seperation including changing gloves etc.

Vanda’s Kitchen - Customer Service Job Description

• To greet customers with a nice manner as they enter the shop
• To act as the point of contact between the customer and the kitchen
• To be able to prepare coffees and basic kitchen jobs to complete taken orders.
• To demonstrate an understanding of the menu and the options available to the customer.
• To report any issues to the head chef immediately.
• To be confident in speaking to the public.
  
  

This all sounds great - What key skills do I need to apply:

Previous experience of a customer service role , face to face

Experience of handling and resolving customer issues, with a first-time right attitude

Strong communication skills both written and verbal

Experience of working in a fast-paced environment with the ability to navigate through change

Experience in a gluten free kitchen/shop is advanteous

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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