Superlead

SuperCare Residential; Eastbourne; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Private healthcare

GP access 24/7

Gym membership contribution

Extensive training and CPD

Job summary

SuperCare Residential in Eastbourne is seeking a Super Lead (Senior Operational Lead) to provide operational oversight across our Children’s Residential Homes. The role strengthens stability, compliance and provides hands-on support to Registered Managers and Responsible Individuals.

You will safeguard high standards and step in during staffing pressures. You will lead on safeguarding, audits and quality improvement while developing leadership teams across multiple homes.

Qualifications

• Proven leadership in a children's residential setting.
• Ability to stabilise and improve services under pressure.
• Strong knowledge of Ofsted regulations and safeguarding frameworks.
• Calm, authoritative, trauma-informed leadership style.
• Willingness to become Registered Manager if needed.

Responsibilities

• Provide oversight across all homes, ensuring Ofsted compliance and regulatory requirements.
• Collaborate with Responsible Individuals to ensure consistent leadership and support.
• Make decisive operational decisions in line with young people’s best interests.
• Offer hands-on support to Registered Managers during challenges or transitions.
• Step in as Acting/Interim Home Manager during sickness or vacancies.
• Maintain high safeguarding and care standards across services.
• Lead on serious incident reviews, audits, and quality improvement plans.
• Support staffing, recruitment, and safer recruitment practices.
• Oversee performance management and development of management teams.
• Manage rota planning and deployment for SuperSquad.
• Support the SuperTeam model across homes.

Skills

Leadership

Strategic thinking

Stakeholder management

Decision making

People development

Education

Level 3 Diploma in Residential Childcare

Job description

Super Lead (Senior Operational Lead) - Children's Residential Services

Job Title: Super Lead (Senior Operational Lead)

Location: Eastbourne (Multi-site)

Salary: £50,000 - £55,000

Hours: 40 hours per week

About The Role

We are looking for experienced and highly capable Managers to provide operational oversight across our Children's Residential Homes in East Sussex. This is a pivotal leadership role designed to strengthen stability, consistency, and compliance across services, while providing hands on support to Registered Managers and Responsible Individuals. This role exists to ensure that no home within SuperCare drops below our expected standards, regardless of staffing challenges, transitions or external pressures. The Super Lead will be in a senior operational leadership role, responsible for maintaining stability, performance and compliance across multiple homes. You will step into homes during periods of pressure, transition, or absence, and play a key role in maintaining high standards of care and safeguarding.

Key Responsibilities

• Provide oversight across all homes, ensuring compliance with Ofsted regulations and the Children's Home Regulations 2015
• Work closely with Responsible Individuals to ensure each home has strong, consistent leadership and operational support
• Be trusted to make decisive operational decisions when required, always in the best interests of our young people and the stability of our homes
• Offer hands on support to Registered Managers, particularly during periods of challenge, transition or increased risk
• Be able to step in as Acting / Interim Home Manager during sickness, absence, or vacancies where required
• Maintain high standards of safeguarding, care quality and regulatory compliance across all services
• Lead and support on serious incident reviews, audits and quality improvement plans
• Support Managers in embedding consistent routines, structure and emotional safety for young people
• Work collaboratively with external professionals
• Provide guidance and support on staffing, recruitment and safer recruitment practices
• Oversee and support performance management, supervision and development of management teams
• Take responsibility for our SuperSquad, including rota planning, deployment and operational expectations
• Support the development and effectiveness of the SuperTeam model across homes

About You

We are looking for experienced, resilient and credible leader who can operate at pace whilst maintaining high standards of care and compliance. You will have:

• Experience as a Deputy Manager or above within a Children's Residential Home
• Proven ability to stabilise, lead and improve services in challenging environments
• Strong working knowledge of Ofsted regulations, safeguarding frameworks and compliance expectations
• A calm, authoritative and trauma informed leadership style
• The ability to step into leadership roles quickly and effectively
• Strong problem-solving and decision making capability
• Confidence in supporting and developing other leaders
• Must be willing to become a Registered Manager on a temporary or permanant basis if operationally needed
• Level 3 Diploma in Residential Childcare

What We Offer

• Competitive salary package
• Performance related bonus schemes
• Private healthcare
• 24/7 GP access
• Gym membership contribution
• Extensive training and CPD opportunities
• Fully funded Level 5 Qualifications
• Strong central support functions (HR, Finance, Recruitment, Training, Therapy)
• Pension scheme
• Enhanced maternity and paternity leave
• Wellbeing supportOvertime enhancements
• Clear progression pathways

Safer Recruitment

All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures. Please note, we are unable to provide visa sponsorship's. Applicants must already have the legal right to work in the UK.

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