Summer Accommodation Assistant- London

Code and Destiny Student; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Live-in accommodation

Free stays across locations

Family discounts

Employee recognition

Performance bonus

Exclusive tour partnerships

Team events & socials

Job summary

Destiny Student is recruiting for a Summer Team member to support reception, admin, and guest services across our UK locations. You will welcome guests, process check-ins/outs, handle bookings and payments, and assist with tours and activities.

Bring a friendly, professional manner, strong English, reliable timing, and a proactive attitude. This role includes live-in accommodation options and potential bonuses for performance.

Qualifications

• Fluent English (spoken, written, reading) is required.
• Right to work in the UK; sponsorship not offered.
• Team collaboration and people skills are essential.
• Reliability and strong timekeeping are important.
• Friendly and professional demeanor, especially during busy periods.
• Tech-savvy with daily computer tasks and ability to adapt to new software.
• Strong communication with guests and internal teams.
• A proactive approach to learning and growth.

Responsibilities

• Reception & Administration: greet guests, manage check-ins/outs, handle basic admin.
• Provide exceptional customer service and guest experiences.
• Process bookings and payments accurately for a smooth guest experience.
• Respond to inquiries and promptly resolve issues.
• Upsell tours and additional products to guests.
• Maintain records, handovers and guest interactions documentation.
• Assist with housekeeping tasks and setup/breakdown of spaces.
• Follow health and safety guidelines to maintain a safe environment.

Skills

Teamwork

Customer service

Reliability

Communication

Tech skills

Languages

Right attitude

Tools

Microsoft Word

Excel

Job description

About Us:

Join the Destiny Student Summer Team! Looking for a role that’s fun, rewarding, and boosts your CV? At Destiny Student, we specialize in transforming student residences into vibrant summer accommodation across the UK and Ireland. For three exciting months, we welcome tens of thousands of guests from around the world, and we need enthusiastic people like you to make it happen!

Why join us?

Hands-on Experience – Gain practical skills in hospitality, customer service, and operations.

Comprehensive Training – We’ll equip you with everything you need to succeed.

Team Spirit – Enjoy regular social events and activities that make work fun.

CV-Boosting Opportunity – Stand out to future employers with real-world experience.

If you’re passionate about people, eager to learn, and ready for an unforgettable summer, this is the role for you!

Fixed Term Contract Dates

Start Date: 22nd June 2026

End Date: 11th September 2026

Responsibilities

• Reception & Administration
• Warmly welcome guests, manage check-ins and check-outs, and handle essential administrative tasks to keep everything running seamlessly.
• Customer Service Excellence – Be the friendly face of Destiny Student—providing exceptional service and creating memorable experiences for our guests.
• Reservation & Payments – Process bookings and payments accurately, ensuring a hassle-free experience for every guest.
• Guest Relations – Respond to inquiries, resolve issues promptly, and go the extra mile to enhance guest satisfaction.
• Sales & Upselling – Promote tours and additional products to help guests make the most of their stay.
• Reporting & Documentation – Maintain accurate records, including handovers, maintenance logs, lost property, and guest interactions.
• Housekeeping Support – Assist with linen management, bed-making, and cleaning rooms, bathrooms, and kitchens and common areas. Ensure all departures are prepared for new arrivals. Occasionally, you may help with minor maintenance tasks like unblocking toilets or showers.
• Building Setup & Breakdown – Support the setup and dismantling of accommodation spaces for arrivals and departures.
• Health & Safety Compliance – Follow all health and safety guidelines to maintain a secure environment for guests and staff.

Requirements

• Team Collaboration & People Skills: Work well with others and build strong rapport with both guests and colleagues.
• Friendly & Professional Demeanour: Balance efficiency with warmth, especially during busy reception periods.
• Reliability & Work Ethic: Show great timekeeping, resilience, and a proactive approach to problem‑solving.
• Customer Service Mindset: Handle guest concerns calmly and positively, always aiming for the best solution.
• Tech Savvy: Comfortable with daily computer tasks, including Microsoft Word, Excel, and general IT skills. Ability to adapt to new software quickly.
• Strong Communication Skills: Clear and effective communication with guests and internal teams is essential.
• Language Skills: Fluent English (spoken, written, and reading) is required. Additional languages such as Spanish, Italian, French, German, or Cantonese are a plus.
• Right Attitude Above All: We believe skills can be taught—what matters most is your willingness to learn and grow.
• You must have the Right to Work in the UK. Unfortunately, we cannot offer sponsorship.

Work Details & Benefits

• Affordable Live-In Accommodation – Looking for a summer job and a chance to experience life in a new city? We offer comfortable, affordable staff accommodation so you can make the most of your summer adventure.
• Free Destiny Stays – Travel and explore! Enjoy complimentary stays in our other locations as a valued team member.
• Family & Friends Discounts – Share the experience—special discounts for your loved ones.
• Employee Recognition – Your hard work matters. We celebrate and reward our team’s achievements.
• Performance-Based Bonus – Outstanding performance doesn’t go unnoticed—earn discretionary bonuses for going above and beyond.
• Exclusive Tour Partnerships – Access unique local tours and experiences through our partner programs.
• Team Events & Social Activities – Join a vibrant, supportive workplace where social events and team-building activities make it easy to form friendships and have fun. Past team members highlight this as one of the best parts of the job!

Job Outline

• Contract Type: Fixed-Term contract
• Hours: Minimum 24 hours per week, typically 30–40 hours
• Shift Work: Rotating shifts, including nights. Your schedule will be provided at least one week in advance.
• Weekend Availability: Required to ensure smooth operations and excellent guest service.

Equal Opportunity Statement

Destiny Student is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

Join us for a summer of growth, fun, and unforgettable experiences!