Successful Tenancies Team Leader

Grand Union Housing Group; Milton Keynes; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading housing provider is seeking a Successful Tenancies Team Leader to guide a proactive team, ensuring exceptional customer support and effective issue resolution. This hybrid role requires strong leadership skills, emotional intelligence, and a commitment to high-performance standards. Join us to make a real difference in the communities we serve while enjoying robust benefits and development opportunities.

Benefits

28 days annual leave (plus bank holidays)

Enhanced maternity, paternity, and adoption leave

Paid qualifications and professional subscriptions

Pension contribution up to 10%

Health and wellbeing support

Carers leave

Cycle to work scheme

Electric car lease scheme

Paid fertility and maternity leave

Life assurance

Qualifications

• Proven experience leading teams and providing customer support.
• Ability to handle challenging situations with a calm approach.
• Demonstrated effective communication and organizational skills.

Responsibilities

• Lead a team to support customers in tenancy issues.
• Ensure high standards of customer service and team performance.
• Oversee recruitment, training, and performance management.

Skills

Leadership

Customer engagement

Problem-solving

Communication

Team motivation

Education

Full driving license

Job description

This is a Permanent , Full Time vacancy that will close in 2 days at 23:59 BST .

The Vacancy

At Amplius, we believe everyone deserves a happy, secure home. As our Successful Tenancies Team Leader, you’ll lead a proactive team supporting customers to stay on track with their tenancies, ensuring timely help and fair resolution when issues arise. This is a role for someone who’s confident and calm under pressure - someone who leads with clarity and purpose, while also bringing sound judgment to every decision. If you’re a thoughtful leader who can balance empathy with clear decision-making, we’d love to hear from you.

Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)

Location: This is a hybrid role, where you'll be working from our Milton Keynes office at least once per week. This role involves travel throughout the Midlands, East, and Southeast.

Snapshot of your role

• Provide effective leadership, support, and motivation to the team, ensuring high performance and colleague engagement.
• Lead by example, setting high standards, tackling poor performance, and recognising strong contributions.
• Oversee recruitment, training, development, and performance management of team members in line with internal and statutory procedures.
• Foster a culture of excellent customer service and continuous improvement within the team.
• Ensure anti-social behaviour and tenancy breaches are addressed effectively and proportionately using appropriate legal powers and procedures.
• Investigate reports thoroughly and guide case management, ensuring timely and fair action is taken.
• Work collaboratively with internal teams and partner agencies to provide joined-up support for customers.
• Ensure clear and effective communication with customers, witnesses, communities, and colleagues.
• Contribute to the development and implementation of policies and procedures, ensuring they are up to date and embedded in practice.
• Monitor performance standards and escalate concerns to management and HR as required.
• Demonstrated ability to lead by example and act as a positive role model.
• Skilled in motivating, developing, and managing teams to achieve high performance.
• Proven experience working with customers under stress, with ill health, or displaying challenging behaviour.
• Inclusive and facilitative leadership style with a focus on team engagement and development.
• Excellent written, verbal, and interpersonal communication skills, including active listening and engagement.
• Strong problem-solving, decision-making, and organisational abilities with the capacity to prioritise effectively.
• High emotional intelligence and resilience, with the ability to respond sensitively to distressing situations.
• Confident user of IT systems and mobile technology.
• Ability to influence and collaborate effectively to achieve the best outcomes for customers.
• Committed to delivering high-quality, customer-focused results.

A full driving license is essential for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.

• 28 days annual leave (plus bank holidays)
• Enhanced maternity, paternity, and adoption leave
• Paid qualifications and professional subscriptions
• Pension contribution up to 10%
• Health and wellbeing support
• Carers leave
• Cycle to work scheme
• Electric car lease scheme
• Paid fertility and maternity leave
• Financial Wellbeing support
• Free flu jabs
• Life assurance

Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 6 June

Phone screening: 12 June

Interviews: 17 June

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.