Successful Tenancies Team Leader

Amplius; Milton Keynes; Hybrid; GBP 43,000; Full time

Job summary

Amplius seeks a Successful Tenancies Team Leader to guide a dedicated team in ensuring customers maintain their tenancies successfully. The role focuses on effective leadership and collaboration to resolve tenancy issues while promoting a positive and supportive environment. Ideal candidates will demonstrate strong management skills, emotional intelligence, and a passion for customer service within a leading housing organization.

Qualifications

• Proven experience leading teams in a challenging environment.
• Ability to handle difficult customer situations effectively.
• Commitment to customer-focused results.

Responsibilities

• Lead a proactive team supporting customers in tenancy matters.
• Foster a culture of excellent customer service.
• Oversee recruitment, training, and performance management.

Skills

Leadership

Communication

Problem Solving

Team Management

Emotional Intelligence

Job description

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Permanent,Full Time

At Amplius, we believe everyone deserves a happy, secure home. As our Successful Tenancies Team Leader, youll lead a proactive team supporting customers to stay on track with their tenancies, ensuring timely help and fair resolution when issues arise. This is a role for someone whos confident and calm under pressure - someone who leads with clarity and purpose, while also bringing sound judgment to every decision. If youre a thoughtful leader who can balance empathy with clear decision-making, wed love to hear from you.

• Salary:£42,405.84 per year
• Contract:Permanent, full time
• Your week: 36.25 hours (Monday to Friday 8.45am 5pm)
• Location:This is a hybrid role, where you'll be working from our Milton Keynes office at least once per week. This role involves travel throughout the Midlands, East, and Southeast.
  
  

£42,405.84

Milton Keynes

Permanent,Full Time

At Amplius, we believe everyone deserves a happy, secure home. As our Successful Tenancies Team Leader, youll lead a proactive team supporting customers to stay on track with their tenancies, ensuring timely help and fair resolution when issues arise. This is a role for someone whos confident and calm under pressure - someone who leads with clarity and purpose, while also bringing sound judgment to every decision. If youre a thoughtful leader who can balance empathy with clear decision-making, wed love to hear from you.

• Salary:£42,405.84 per year
• Contract:Permanent, full time
• Your week: 36.25 hours (Monday to Friday 8.45am 5pm)
• Location:This is a hybrid role, where you'll be working from our Milton Keynes office at least once per week. This role involves travel throughout the Midlands, East, and Southeast.
  
  

Snapshot of your role

• Provide effective leadership, support, and motivation to the team, ensuring high performance and colleague engagement.
• Lead by example, setting high standards, tackling poor performance, and recognising strong contributions.
• Oversee recruitment, training, development, and performance management of team members in line with internal and statutory procedures.
• Foster a culture of excellent customer service and continuous improvement within the team.
• Ensure anti-social behaviour and tenancy breaches are addressed effectively and proportionately using appropriate legal powers and procedures.
• Investigate reports thoroughly and guide case management, ensuring timely and fair action is taken.
• Work collaboratively with internal teams and partner agencies to provide joined-up support for customers.
• Ensure clear and effective communication with customers, witnesses, communities, and colleagues.
• Contribute to the development and implementation of policies and procedures, ensuring they are up to date and embedded in practice.
• Monitor performance standards and escalate concerns to management and HR as required.
  
  

Your toolkit for success

• Demonstrated ability to lead by example and act as a positive role model.
• Skilled in motivating, developing, and managing teams to achieve high performance.
• Proven experience working with customers under stress, with ill health, or displaying challenging behaviour.
• Inclusive and facilitative leadership style with a focus on team engagement and development.
• Excellent written, verbal, and interpersonal communication skills, including active listening and engagement.
• Strong problem-solving, decision-making, and organisational abilities with the capacity to prioritise effectively.
• High emotional intelligence and resilience, with the ability to respond sensitively to distressing situations.
• Confident user of IT systems and mobile technology.
• Ability to influence and collaborate effectively to achieve the best outcomes for customers.
• Committed to delivering high-quality, customer-focused results.
  
  

A full driving license is essential for this role.

Please read the attached Job Description before applyingso you get the full scope of the role.

Legacy Benefits

As we navigate this transitional period and work towardsdeveloping the colleague benefitswe will offer as Amplius, we want to reassure colleagues applying for internal vacancies that there will be no changes to their current benefits if they are successful in securing a new role.

Successfulcolleagues will receive the salary associated with their new role, but all otherlegacyterms and benefits will remain unchanged (including holiday, pension and car allowance provision, for example, which will remain consistent with yourlegacybenefit entitlement).

We hope this provides clarity and confidence for anyone considering a new opportunity within the organisation during this time of change. If you have any questions, please dont hesitate to reach out to People Services/HR.

Important -We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 6 June

Phone screening: 12 June

Interviews: 17 June

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?Contact theAmplius Recruitment Teamand well be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. Were a team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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