Subsidence Building Technician

TN United Kingdom; Kettering; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking an experienced Claims Technician to join their Subsidence Team. In this dynamic role, you will provide technical building claims solutions, manage communication with customers and contractors, and oversee repair processes. Your expertise in subsidence and building insurance claims will be crucial as you negotiate settlements and ensure high standards of customer service. This position offers a competitive salary, a robust benefits package, and opportunities for career advancement in a supportive environment. If you're a motivated team player with a keen eye for detail, this is the perfect opportunity for you.

Benefits

25 days holiday

Company bonus scheme

Training opportunities

Career advancement opportunities

Qualifications

• 5+ years of subsidence/building insurance claims experience.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Communicating with customers and managing third-party companies.
• Updating building repair scopes and negotiating cash settlements.
• Overseeing repair schedules and settling claims under delegated authority.

Skills

Claims Management

Communication Skills

Organizational Skills

Customer Service

Problem Solving

Teamwork

Attention to Detail

Education

Graduate Building Surveyor

Tools

In-house Schedules of Rates

Job description

Job Description

Job Profile

Due to growth, an experienced Claims Technician is required to join a Subsidence Team where you will provide technical building claims solutions and support to surveyors and the claims management team.

Main duties and responsibilities include:

• Communicating with customers, contractors, and insurer clients via telephone, email, and written correspondence.
• Managing third-party companies to facilitate vegetation removal and drain repairs to mitigate subsidence damage.
• Updating and creating building repair scopes using in-house schedules of rates.
• Negotiating cash settlements for repairs with policyholders.
• Managing panel contractors, overseeing repair schedules and costs.
• Settling claims under delegated authority.
• Possessing previous subsidence/building insurance claims experience, extensive trade experience (5+ years), or being a graduate building surveyor.
• Demonstrating excellent communication and organizational skills.
• Providing high standards of customer service.
• Being computer literate with strong verbal and written communication skills.
• Thriving in a fast-paced, target-driven environment.
• Having a positive attitude, flexibility, self-motivation, and being a team player.
• Paying attention to detail and capable of assessing and resolving problems effectively.

Salary & Benefits

• Up to £30,000 per annum.
• 25 days holiday plus an excellent benefits package.
• Company bonus scheme, training, and career advancement opportunities.