Claims Technician – UK

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic UK Claims Technician to join their Crawford Specialty Team. In this role, you will manage a diverse caseload of Motor Third Party Property Damage Claims, ensuring a seamless process from initiation to resolution. Your proactive approach will be key in building relationships with claimants and third parties, while also contributing to process improvements and team collaboration. This position offers an exciting opportunity to develop your skills in a supportive environment that values customer service excellence and teamwork.

Benefits

Employee Assistance Programme

Diversity and Inclusion Initiatives

Opportunities for Professional Development

Qualifications

• Experience in handling Motor or Property claims preferred.
• Knowledge of FSA procedures and TCF initiative is desirable.

Responsibilities

• Manage Motor Third Party Property Damage Claims from start to finish.
• Liaise with claimants, local authorities, and emergency services.
• Ensure productivity targets are met and support colleagues.

Skills

Customer Service

Claims Management

Negotiation

Legal Liability Assessment

Communication

Education

Experience in Claims or Insurance

Tools

MS Office

Claims Software

Job description

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• Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally, with nearly 9,000 employees in over 70 countries. We provide industry-leading services across loss adjusting, surveying, subsidence, environmental, cyber risk, legal, and more.

The Role – UK Claims Technician:

As a member of our Crawford Specialty Team, you’ll handle a caseload of Motor Third Party Property Damage Claims from start to finish, including negotiating, settling quantum, and assessing legal liability.

Reporting to the Highways & Utility Operations Manager, you’ll proactively and efficiently process new instructions, managing them through the claims process. You’ll liaise with various parties, including claimants, local authorities, third parties, and sometimes emergency services.

What You Will Be Doing – UK Claims Technician:

During your investigation, you’ll gather all relevant details, taking ownership of each claim to ensure productivity targets are met, leading by example, and supporting colleagues with effective planning of instructions.

• You’ll work within a licence limit, referring upwards when necessary and escalating concerns such as conflicting information or evidence.
• Maintain contact with all parties throughout the claim lifecycle.
• Build relationships to develop trust through respect and prompt resolution.
• Opportunities to participate in project work, such as process improvements or system development, or to develop your own projects for improvement are always available.

About You – UK Claims Technician:

We’re looking for a talented Claims professional who supports and champions first-class customer service. Property or Motor claims experience is preferred, but candidates from a Claims or Insurance background looking to expand their skills are also welcome.

You’ll also have/will be:

• Customer/Client focused – always prioritising both.
• Quality focused – providing excellent service to internal and external customers.
• Team Player – collaborating effectively with colleagues.
• Knowledge of FSA procedures and the TCF initiative is desirable.
• Proactive – ensuring KPIs and SLAs are met.
• Reactive – responding promptly to daily workloads.
• Skilled in handling and coordinating complaints and compliments.
• Achiever of targets – working proactively to meet and exceed KPIs.
• Competent in using technology, including MS Office; training on our Claims Software will be provided.

This role is subject to a satisfactory DBS check due to the nature of our work.

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So, what are you waiting for? Apply today — we look forward to your application.