Style Advisor - Part Time - Manchester

Me-Em-1; Manchester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

33 days annual leave (FT)

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme

Discounts on ME+EM products

Cycle to Work Scheme

Eye Care Vouchers

Social events

Competitive staff benefits

Job summary

ME+EM is seeking a Style Advisor for our Manchester Store. The role focuses on delivering authentic, memorable service in a fast-paced retail environment. You will work closely with the team, multitask across styling, sales, and customer care, and uphold the ME+EM brand standards.

The ideal candidate has a passion for fashion, experience in busy retail, and excellent communication skills. This contract is 15 hours per week leading up to Christmas, with opportunities to contribute to the store’s

Qualifications

• Experience in a fast-paced, high-volume retail environment.
• Genuine passion for fashion and outstanding customer service.

Responsibilities

• Provide fast, accurate service to customers.
• Follow the brand dress code and present the company image.
• Continuously improve product knowledge and research products online.
• Assist customers with styling and fulfill product requests, including cross-store or online options.
• Build organic, long-lasting relationships with customers.
• Conduct personal styling sessions with confidence.
• Assist with styling, outfit building, and recommendations.
• Escalate customer complaints to management when needed.
• Be aware of opening/closing duties and assist as required.
• Handle till functions and process transactions confidentially.
• Ensure GDPR compliance in data handling.
• Maintain high telephone etiquette.
• Maintain store merchandising standards and cleanliness.
• Replenish stock and assist with deliveries and stock recalls.

Skills

Customer service

Fashion knowledge

Communication

Fast-paced environment

Brand representation

Job description

Location: ME+EM, Manchester Store, 66 King St, M2 4ND

Contract type: Fixed Term Christmas Part Time 15hrs per week - 2 days

About us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands, with a strong global digital presence and stores across the UK, including London and Edinburgh, alongside concessions within Harrods and Selfridges. We are also continuing our exciting international expansion across the U.S, with new stores opening across key markets.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About The role:

ME+EM are looking for a Style Advisor to join our retail team based in our Manchester Store. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you:

• Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

• Provide the best experience through speed and accuracy.
  
• Ensure you represent the brand at all times by following the company dress code.
  
• Continually improve product knowledge and research products online.
  
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
  
• Be confident in building organic and long-lasting relationships with customers.
  
• Carryout personal styling sessions with confidence.
  
• Confident with styling, outfit building and recommendations.
  
• Escalate customer complaints to the management team.
  
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.
  

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Generous Staff and Friends and Family Discount
• Cycle to Work Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.
  

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please email [e-mail] should you require any adjustments needed to take part in this recruitment process.