Style Advisor

ME+EM Ltd; Bath; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Pension Scheme

Group Life Insurance

EAP

Annual Volunteer Day

Staff uniform

Staff discount

Cycle to Work

Tech Scheme

Eye Care Vouchers

Real Living Wage Employer

Social events

Enhanced parental leave

Job summary

ME+EM Ltd is seeking a full-time Style Advisor for our new Harrogate store. You will deliver an authentic, memorable service and thrive in a fast-paced retail environment, working across seven days with 7.5 hour shifts.

You will build relationships with customers, provide styling sessions, and uphold the ME+EM brand standards, including dress code and GDPR compliance. The role offers a dynamic team setting and ongoing product knowledge growth.

Qualifications

• Experience in fast paced, high volume environment.
• Genuine passion for fashion and outstanding customer service.
• Flexibility to work across 7 days a week.

Responsibilities

• Provide the best experience through speed and accuracy.
• Represent the brand by following the dress code.
• Continually improve product knowledge and research products online.
• Assist customers with styling, outfit building and recommendations.
• Maintain store visual merchandising standards and replenishment.
• Process transactions, refunds and telephone orders confidentially.
• Ensure GDPR data collection compliance.
• Be confident with till functions and closing duties.

Skills

Customer service

Communication

Multitasking

Fashion styling

Teamwork

GDPR awareness

Till handling

Tools

POS till

Job description

ME+EM are looking for full time Style Advisor to join our retail team in our new store opening in Harrogate. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.,

• Provide the best experience through speed and accuracy.
• Ensure you represent the brand at all times by following the company dress code.
• Continually improve product knowledge and research products online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Promoting 'one business' mindset.
• Be confident in building organic and long‑lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Confident with styling, outfit building and recommendations.
• Escalate customer complaints to the management team.
• Awareness of opening and closing duties and support when necessary.
• Be confident with till functions.
• Process transactions, refunds and telephone orders confidentially.
• Understanding the importance of data collection and ensuring GDPR is adhered to.
• High level of telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assist with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.
  Experience working in a fast paced, high volume environment
• Have a genuine passion for fashion and providing outstanding customer service
  ME+EM is one of the UK's fastest-growing luxury fashion brands, with a strong global digital presence and stores across the UK, including London and Edinburgh, alongside concessions within Harrods and Selfridges. We are also continuing our exciting international expansion across the U.S, with new stores opening across key markets.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.