Study and Technical Support Advisor

Wilmington plc; Cannock; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 Days Annual Leave

Additional Holiday Purchase

Hybrid Working

Life Assurance

Vitality Private Healthcare

Subsidised Gym Memberships

Cycle to Work scheme

Discount Vouchers and Access to Wellhe

Job summary

Phoenix Health & Safety, part of Wilmington plc, is seeking a Health & Safety Study and Technical Support Advisor based in the UK. The role involves guiding students and clients, marking assessments, and contributing to training content while keeping up with current legislation and industry practice.

Working in a specialist team, you will deliver remote consultancy, manage inquiries, and provide coaching to help learners achieve professional qualifications in a flexible hybrid environment.

Qualifications

• NEBOSH National Diploma is essential.
• IOSH TechIOSH or higher is preferred.
• Strong attention to detail and accuracy.
• Ability to work independently and stay focused.
• Excellent IT literacy and quick learning of new systems.
• Strong prioritisation and organisational skills.

Responsibilities

• Mark assessments and provide outstanding technical support to Phoenix students via calls, emails and social media.
• Contribute to development and continuous improvement of classroom and virtual health and safety training content and resources.
• Manage email, phone and webchat queries; monitor the Facebook page to ensure access control and manage queries/complaints.
• Deliver one-to-one coaching and support sessions for learners needing extra help.
• Monitor developments in health and safety legislation and best practice to keep materials current.
• Plan your diary and workload to meet service level agreements.

Skills

NEBOSH Diploma

IOSH TechIOSH

Attention to detail

Independent worker

IT literacy

Prioritisation

Education

NEBOSH National Diploma

IOSH TechIOSH

Job description

Company Outline

Job Role: Study and Technical Support Advisor

Location: UK - Homebased with travel to our Cannock office once a month / quarter

Salary: £35,000 - £40,000 DoE

Contract Type: Permanent, Full Time

What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You?

We're looking for a Health & Safety Study and Technical Support Advisor to join Phoenix Health & Safety, part of Wilmington plc.

This is an exciting opportunity for an experienced health and safety professional who enjoys sharing their expertise, supporting learners through professional qualifications, and helping organisations create safer workplaces.

Working as part of our specialist team, you'll provide technical guidance to students and clients, mark assessments, contribute to training content, and ensure our advice reflects current legislation and industry best practice.

This role offers an excellent opportunity for a health and safety professional looking to broaden their expertise across education, consultancy and technical advisory services while continuing to develop their professional credentials.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

Job Purpose, Tasks And Responsibilities

You'll be marking assessments and providing outstanding technical support to our students and clients via calls, emails, and social media platforms.

You'll also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources, ensuring they remain accurate, engaging, and aligned with current legislation and best practice.

You'll be responsible for:

• Provide expert study support and technical guidance to Phoenix students, helping them achieve their qualification goals.
• Providing remote consultancy to our expanding client base.
• Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensuring all delegates receive respectful and professional support.
• Marking mock exam papers with accuracy and offering constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Deliver one-to-one coaching and support sessions for learners requiring additional guidance.
• Monitor developments in health and safety legislation and best practice, ensuring advice and learning materials remain current.
• Efficiently planning your own diary and workload to meet service level agreements.

What's the Best Thing About This Role?

You’ll play a direct role in improving workplace health and safety by helping students build the knowledge, confidence and competence needed to protect themselves and others.

Supporting learners as they achieve professional qualifications and progress in their careers makes this a genuinely rewarding opportunity.

What's the Most Challenging Thing About This Role?

This role requires exceptional attention to detail, technical accuracy and the ability to interpret and communicate health and safety legislation clearly.

You’ll need to manage multiple priorities while ensuring all guidance, marking and learner support remains accurate, consistent and up to date.

Essential And Desirable Capabilities

To be successful in this role, you must have:

• NEBOSH National Diploma.
• Membership of IOSH – TechIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

To be successful in this role, it would be great if you have:

• Experience in a health and safety advisory role.
• Practical experience implementing health and safety management systems.
• Previous experience providing training, coaching or learner support would be advantageous.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Before you go....

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference.