Health & Safety Study Support Advisor

Phoenix Health & Safety; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 Days Annual Leave

Additional Holiday Purchase

Hybrid Working

Life Assurance

Private Healthcare

Gym Membership (Subsidised)

Cycle to Work scheme

Discount Vouchers

Wellbeing Resources

Job summary

Phoenix Health & Safety, part of Wilmington plc, is seeking a Health & Safety Study Support Advisor to join our education and consultancy team. You will provide expert study guidance, mark assessments, and help learners achieve professional qualifications while ensuring advice reflects current legislation.

The role is UK homebased with occasional travel to Cannock, offering hybrid working, a salary of £35,000 to £40,000 dependent on experience, and a range of benefits including 25 days leave and

Qualifications

• NEBOSH National Diploma is required.
• Membership of IOSH TechIOSH or higher preferred.
• Strong attention to detail and accuracy.
• Ability to work independently and stay focused.
• Excellent IT literacy and ability to quickly learn new systems.
• Strong prioritisation and organisational skills.

Responsibilities

• Provide expert study support and technical guidance to Phoenix students.
• Providing remote consultancy to our expanding client base.
• Engage across Phoenix s social media platforms, respond to queries, post health and safety news.
• Ensure all delegates receive respectful and professional support.
• Mark mock exam papers with accuracy and offer constructive feedback.
• Contribute directly to the development and continuous improvement of classroom and virtual health and safety training content and resources.
• Manage email, phone, and webchat queries, and monitor the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Deliver one-to-one coaching and support sessions for learners requiring additional guidance.
• Monitor developments in health and safety legislation and best practice, ensuring advice and learning materials remain current.
• Efficiently planning your own diary and workload to meet service level agreements.

Skills

NEBOSH National Diploma

IOSH TechIOSH or higher

Attention to detail

Independent worker

IT literacy

Prioritisation

Education

NEBOSH National Diploma

IOSH TechIOSH or higher

Job description

Health & Safety Study Support Advisor

Location: UK Homebased with travel to our Cannock office approximately once per month or quarter
Salary: £35,000 - £40,000 per annum, Depending on Experience
Contract Type: Permanent, Full Time
What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

We're looking for a Health & Safety Study and Technical Support Advisor to join Phoenix Health & Safety, part of Wilmington plc.

This is an exciting opportunity for an experienced health and safety professional who enjoys sharing their expertise, supporting learners through professional qualifications, and helping organisations create safer workplaces.

Working as part of our specialist team, you'll provide technical guidance to students and clients, mark assessments, contribute to training content, and ensure our advice reflects current legislation and industry best practice.

This role offers an excellent opportunity for a health and safety professional looking to broaden their expertise across education, consultancy and technical advisory services while continuing to develop their professional credentials.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

You’ll be marking assessments and providing outstanding technical support to our students and clients via calls, emails, and social media platforms.

You’ll also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources, ensuring they remain accurate, engaging, and aligned with current legislation and best practice.

You'll be responsible for:

• Provide expert study support and technical guidance to Phoenix students, helping them achieve their qualification goals.
• Providing remote consultancy to our expanding client base.
• Engaging across Phoenix s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensuring all delegates receive respectful and professional support.
• Marking mock exam papers with accuracy and offering constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Deliver one-to-one coaching and support sessions for learners requiring additional guidance.
• Monitor developments in health and safety legislation and best practice, ensuring advice and learning materials remain current.
• Efficiently planning your own diary and workload to meet service level agreements.

What's the Best Thing About This Role

You’ll play a direct role in improving workplace health and safety by helping students build the knowledge, confidence and competence needed to protect themselves and others.

Supporting learners as they achieve professional qualifications and progress in their careers makes this a genuinely rewarding opportunity.

What's the Most Challenging Thing About This Role

This role requires exceptional attention to detail, technical accuracy and the ability to interpret and communicate health and safety legislation clearly.

You’ll need to manage multiple priorities while ensuring all guidance, marking and learner support remains accurate, consistent and up to date.

To be successful in this role, you must have:

• NEBOSH National Diploma
• Membership of IOSH TechIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

To be successful in this role, it would be great if you have:

• Experience in a health and safety advisory role.
• Practical experience implementing health and safety management systems.
• Previous experience providing training, coaching or learner support would be advantageous.

We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment.

About us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning.

If you're a qualified health and safety professional who enjoys helping others develop, sharing technical expertise and making workplaces safer, we'd love to hear from you.