STUDIO AND E-COMMERCE ASSISTANT

Sabina Savage; London; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a dynamic and growing luxury brand as an E-commerce Support Specialist. In this full-time role based in London, you will coordinate order fulfillment, manage customer relationships, and support marketing initiatives. Candidates should have a strong background in sales, excellent communication skills, and experience with Shopify.

Benefits

23 days holiday + bank holidays + your birthday off

Generous seasonal employee allowance and early access to sample sales

Collaborative and supportive work environment

Company pension scheme

Qualifications

• Minimum 3+ years’ experience in a similar role.
• Warm, outgoing individual with excellent verbal and written communication skills.
• Capable of making decisions independently.

Responsibilities

• Manage all courier-related admin and ensure timely dispatch of orders.
• Regular stock checks and organizing the stockroom.
• Monitor and respond to customer emails, handle returns/exchanges.

Skills

Communication

Organizational skills

Time management

Sales experience

Tools

Shopify

Microsoft Office

Job description

Get AI-powered advice on this job and more exclusive features.

Minimum 3+ years’ experience in a similar role

£25,000-27,000 pro rata, dependent on experience.

Please email CV and cover letter to: [e-mail]

JOB DESCRIPTION (This role includes but is not limited to):

E-commerce Support

·Picking and gift wrapping all website orders, ensuring high brand standards are followed and orders are dispatched in a timely manner.

·Manage all courier-related admin for website orders, including creating shipping labels, and adhering to international customs and shipping requirements.

·Closely monitor and follow-up any delivery delays.

·Update the e-commerce customer database as required.

·Regular stock checks for all necessary e-commerce supplies, working with the wider team to action re-orders.

·Monitoring and responding to standard customer emails, escalating to the Sales Manager as necessary.

·Fulfilling returns, exchanges and discounts at the discretion of the Sales Manager.

·Uploading and updating products within Shopify according to brand guidelines; this may include product exports, pricing updates, image changes and full product collection uploads.

·Fulfilling basic website tweaks and edits as required.

·Assisting with general studio tasks as needed.

·Warmly welcoming visitors to the studio and providing refreshments as needed.

·Ensuring office and studio supplies are kept well stocked and ordered in a timely manner, this includes consistent monitoring when supplies are low.

·Ensuring all company supplies and packaging are stored in an efficient and tidy

manner to avoid damage and waste.

·Organisation of the stockroom and communal areas, ensuring all areas of the studio are kept exceptionally clean, tidy and organised. Provide feedback on better ways to organise the space.

·Inventory management of the external company storage unit, ensuring this is up-to-date and accurate.

·Ensuring all stock is always kept in an organised and presentable way, working with Wholesale & Production Co-ordinator to adhere to brand standards and guidelines.

·Receive and process all studio deliveries - ensuring all new stock and supplies are properly put away and organised. Work alongside Wholesale & Production Co-ordinator regarding any quality issues and final counts.

·Managing the in-house samples – ensuring these are always organised, labelled and stored as needed, logging movement of samples for press/events and tracking/following up any delays.

·Working with Marketing Manager to help prepare samples, stock and supplies for events, pop-ups, photoshoots etc.

·Support where required with brand events, covering a broad range of hands-on tasks.

·Working with Marketing Manager to support with press outreach opportunities and updating press files.

·This role reports into the Sales Manager, but will require internal support across the wider team at times.

GENERAL:

• We are seeking a true team player who works collaboratively with a genuine ‘can do’ mentality, embracing change and managing it in a way that is positive for the business.

• We are a very small, close-knit team and are seeking a personality who is comfortable with the micro/luxury brand dynamic.

• The role will be based from our studio near Hackney Downs (complete with small office dog), and is a full-time, in-house position.

• Although the above will be your main responsibilities, the nature of working in an exciting and growing brand means that you will be exposed to many other aspects of the business, with a willingness to collaborate, help the wider team, and participate in other tasks/events required.

REQUIREMENTS:

• 3+ years’ sales experience in a similar role.

• A warm, outgoing individual with excellent verbal and written communication skills.

• Computer skills – Microsoft Office and Shopify experience essential.

• Luxury brand experience preferred.

• Small company experience preferred.

• Organisational and time management skills.

• Capable of making decisions independently.

• To have a positive, hands on and “can-do” attitude.

BENEFITS:

• 23 days holiday + bank holidays + your birthday off

• Generous seasonal employee allowance and early access to sample sales
• Collaborative and supportive work environment
• Company pension scheme

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Textile Manufacturing

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