Student Support Officer

Warwick; Coventry; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

University of Warwick’s Department of Statistics is hiring a Student Support Officer to enhance the student experience. The role involves processing student marks, maintaining records and delivering front-line support in a busy, university environment.

You will work as part of a responsive, customer-focused team and may include occasional weekend work. You should be organised, with strong communication and IT skills, and a good numeracy mindset.

Qualifications

• Educated to at least A-level standard.
• Excellent communication, administration and IT skills.
• Strong customer service ethos.
• Highly organised team player with ability to juggle a varied workload.
• Head for figures and great attention to detail.

Responsibilities

• Process student marks.
• Upkeep of student records.
• Work to improve the student experience.
• Provide frontline student support.
• Work to deadlines; occasional weekend work may be required.

Skills

Communication

Administration

IT skills

Customer service

Attention to detail

Numeracy

Education

A-level standard

Job description

Hours: Full-time, 36.5 hours per week (1.0 FTE)

Full time Salary Range: £27,241 - £30,986 per annum

About the Role

The Department of Statistics has a fantastic opportunity for a Student Support Officer to join our team and help us create a vibrant student experience. This is an exciting time to join the support team as we expand our team to accommodate increasing student numbers and implement departmental and university wide initiatives in the pursuit of service excellence.

For details on the experience and skills required, please refer to the job description( link here ).

About You

You should be educated to at least A-level standard with excellent communication, administration and IT skills, and a strong customer service ethos. You will be a highly organised team player and have the ability to juggle a varied and demanding workload, proactively working to deadlines. You will also need to have a head for figures and great attention to detail, as the role will involve processing student marks, upkeep of student records, as well as working to improve the student experience. (Some occasional weekend work may be required).

You will enjoy interacting with a wide variety of people and take pride in providing high quality front-line support. If you are passionate about education, committed, and would love to work in an exciting and diverse university environment – come and join us!

About the Department

TheDepartment’s research spans a broadrangeof areasin statistics, data science, theoretical and appliedprobability, finance andinterdisciplinary collaboration. Its teachingprogrammesattract exceptional students at all levels. It comprises around800undergraduate studentson degree courses inMORSE,Mathematics and Statistics and Data Science and150postgraduate studentson the MSc Statistics,MSc Mathematical Financeand PhDdegreestreams. Major strategic initiatives include the research CentreCRiSM, which acts as a catalyst for research across the breadth of the Department, the Applied Statistics & Risk Unit (AS&RU),whichpromotesand coordinatesexternal partnerships,andtheNational Academy for PhD Training in Statistics(APTS).

The Department has close relations with the co-located Mathematics Institute and Department of Computer Science and with other departments such as Economics and the Warwick Business School and is strongly engaged with the Alan Turing Institute in London. The newly established Warwick Centre for the Applications of Mathematical and Computing Sciences (CAMaCS) is a joint initiative with Mathematics and Computer Science designed to link Warwick’s world-leading research in the departments with external partners and bring benefits to society through impact.

The Department of Statistics is committed to promoting equality and diversity, holding an Athena SWAN Silver award which demonstrates this commitment. We welcome applicants from all sections of the community and will give due consideration to applicants seeking flexible working patterns, and to those who have taken a career break. Further information about working at the University of Warwick, including information about childcare provision, career development and relocation is at https://warwick.ac.uk/services/humanresources/workinghere/

We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here .

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University's Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance .

Right to Work in the UK

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.