Student Support Administrator

Heart of Worcestershire College; Holt End; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Confidential Employee Assistance 24/7

Regular Continuing Professional Dev.

Awards process for qualifications

Generous holiday allowance

Agile and Flexible working

Employee discounts & benefits package

Progression opportunities

Mentor to support you

Cycle to Work Scheme

Free onsite parking

Volunteer opportunities

Job summary

Heart of Worcestershire College is seeking a Student Support Administrator to join the Student Support Services team. The role focuses on maintaining accurate EHCP records, coordinating learner data, and supporting examination access arrangements across campuses.

You will work in a welcoming, inclusive environment that champions diversity and equality, with opportunities to develop IT skills and take on varied administrative responsibilities across multiple sites.

Qualifications

• Level 2 Administration qualification or equivalent experience required.
• Strong IT skills and high adaptability are essential.
• Willingness to travel to all campuses as required.

Responsibilities

• Maintain accurate records relating to EHCPs, annual reviews, phase transfers, and High Needs funding.
• Coordinate learner data, records, and management information reporting to ensure accuracy and compliance.
• Support examination access arrangements and specialist assessment processes.
• Organise EHCP reviews, consultation meetings, transition activities, and associated documentation.
• Liaise with local authorities, schools, external professionals, and support providers to coordinate learner support.
• Provide administrative support including managing communications, invoicing, purchase orders, meeting administration, and event support.

Skills

IT proficiency

Adaptable

Independent

Education

Level 2 Administration qualification or equivalent experience

Job description

To become a Student Support Administrator in our Student Support Services department, we need someone who is "adaptable, independent and excellent at IT." The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities. We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college. Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools. All applicants must be prepared to travel to all of our campuses or surrounding areas as required. WHAT YOU'LL BE DOING: To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has a Level 2 Administration qualification or equivalent experience., you will support in many aspects. To name a few:

• Maintain accurate records relating to EHCPs, annual reviews, phase transfers, and High Needs funding.
• Coordinate learner data, records, and management information reporting to ensure accuracy and compliance.
• Support examination access arrangements and specialist assessment processes.
• Organise EHCP reviews, consultation meetings, transition activities, and associated documentation.
• Liaise with local authorities, schools, external professionals, and support providers to coordinate learner support.
• Provide administrative support including managing communications, invoicing, purchase orders, meeting administration, and event support.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!

Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth., Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity. For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.

• Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
• Regular Continuing Professional Development
• Opportunity to gain further qualifications and enhance professional development through our Awards process
• Generous holiday allowance
• Agile and Flexible working (Dependent upon role)
• Employee discounts & benefits package including high street and travel discounts
• Fantastic progression opportunities
• A mentor to support you in your new role
• Cycle to Work Scheme
• Free onsite parking (Certain Campuses only)
• Opportunities of volunteering within local community and charities