Student Success Assistant

Newcastle University; Newcastle upon Tyne; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous holiday package

Health and wellbeing initiatives

Pension schemes

Job summary

Newcastle University is seeking two fixed-term administrative staff to support the Work Experience Team within UniTemps on campus. You will manage vacancy coordination, liaise with employers, and assist in delivering student work experience from the start of term to 31 July 2027.

You will work in a fast-paced environment, ensuring excellent service to students and recruiters, while handling payments, reporting, and events preparation.

Qualifications

• Competent in Microsoft Office, database packages and the internet.
• Clerical or administration experience in an office environment.
• Experience in a customer-focused environment.
• Excellent attention to detail with a high level of accuracy.

Responsibilities

• Administer all aspects of vacancy coordination and recruitment, including employer liaison, advertising vacancies, marketing opportunities and deadlines.
• Monitor the employer and student experience during work experience and resolve issues or refer as needed.
• Conduct Right to Work checks and ensure compliance with UK employment law.
• Maintain positive relationships with recruiters and students via meetings, calls and email.
• Support employer activity that enhances the university’s reputation and rankings.
• Maintain databases, records and reporting for the Careers Service.

Skills

Customer-focused

Attention to detail

Organisational skills

Prioritise workload

Communication skills

Team player

Problem solving

Literacy & numeracy

Education

English Language GCSE A-C

Tools

Microsoft Office

Database familiarity

Job description

Salary: £27,319 with progression to £28,778 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 23 August 2026

The Role

The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality university experience. As part of Student Success, the Careers Service supports all students and recent graduates to achieve positive graduate outcomes through tailored guidance, opportunities, and employer engagement.

You will provide comprehensive administrative and customer support, working within the Work Experience Team that oversees student work experience on and off campus.

You will contribute to a range of activities linked to student employment that sits within the Unitemps branch team, working closely with students and colleagues to ensure an excellent student experience is at the forefront. In a fast-paced environment, you will support students into valuable work experience from the start of term onwards through our newly formed UniTemps branch Working on Campus | Student Services | Newcastle University

There are two positions available on a fixed term, until 31 July 2027

Key Accountabilities

• To administer all aspects of vacancy coordination and recruitment, including employer liaison, advertising vacancies, marketing and promotion of opportunities, managing application deadlines, shortlisting applicants under the supervision of more senior colleagues, organising interviews, providing feedback, allocating candidates to assignments, and supporting broader onboarding and selection processes
• To monitor the employer and student experience during work experience to ensure that everything is progressing satisfactorily. To provide a first point of contact for issues that may arise, ensuring resolution where possible and referring to more senior colleagues where necessary
• Support compliance with all prevailing employment legislation incl. UK Visa and Immigration requirements by conducting Right to Work checks for student workers
• Build and maintain positive relationships with recruiters and students through face-to-face meetings, telephone and email communication, offering support, guidance and advice as needed and referring more complex queries to line managers when appropriate
• To support on employer related activity which feeds into key reputation and rankings on behalf of the university
• To maintain appropriate databases, records and systems
• To prepare and contribute to delivery of Careers Service employer related activity, including in person sessions, meetings and events; ensuring employer and student expectations are well managed
• To maintain and monitor financial records, including processing student payments, coordinating purchase orders and invoices, ensuring that deadlines are met, and budget controls are adhered to
• To assist in the preparation of reports, including the analysis of recruitment and work experience activity
• With the guidance of more senior colleagues, proactively promote the varied options available to recruiters and students. These include on-campus events, recruitment fairs, and vacancy advertising
• To ensure that web, social media and other promotional materials are kept up to date in the post holder's area of responsibility. This includes assisting with the generation of case studies
• To promote the activities of the Service at events. This may include giving presentations, answering diverse queries on multiple topics and supervising student helpers
• Undertake any other duties reasonably requested in the delivery of the Careers Service's strategic objectives including occasional out of hours/evening work

The Person

Knowledge, Skills and Experience

• Competent in the use of Microsoft Office, database packages and the internet
• Clerical or administration experience in an office environment
• Experience working in a customer-focused environment
• Excellent attention to detail with a high level of accuracy
• Excellent organisational skills, with the ability to prioritise workload
• Experience in working to deadlines and meeting demanding targets
• Team player, able to develop and maintain productive working relationships
• Good communication and interpersonal skills
• Good problem solving with ability to use initiative
• Good level of literacy and numeracy

Attributes and Behaviour

• Manage time and resources by prioritising and organising effectively
• Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the project where different skills, expertise and opinions are valued
• Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process
• Projects a positive attitude through personal confidence and enthusiasm in order to achieve organisational success, remaining calm when responding to challenging situations
• Sees other departments and colleagues as "customers" and follows through on their enquiries and requests, striving to deliver high quality results

Qualifications

• English Language GCSE grade A-C or equivalent

Newcastle University is a global University where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.

We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.

We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.