Student Services Coordinator (12-Month Maternity Cover)

Home Language International; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

Home Language International in Bloomsbury, London, seeks a Student Services Coordinator for a 1-year maternity cover to support language stays from enquiry to completion. You will coordinate bookings, prepare personalized course proposals and liaise with host teachers and international agents.

You will need outstanding organisational skills, a proactive, customer-focused approach, fluency in a second language, and a Bachelor's degree.

Qualifications

• Bachelor's degree required.
• Fluency in a second language essential.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Experience in administration, customer service, sales or the education sector would be an advantage.

Responsibilities

• Respond to enquiries from students and international agents via email and telephone.
• Prepare personalised course proposals and coordinate bookings.
• Provide support and guidance to students before and during their language stays.
• Liaise with host teachers and local organisers across our international network.
• Maintain accurate records using our CRM system and spreadsheets.
• Assist with social media updates and content creation.

Skills

Organisational skills

Communication

Second language

Customer service

Sales experience

Education sector experience

Education

Bachelor's degree

Tools

Spreadsheets

Databases

CRM system

Administrative software

Job description

We're Hiring! Student Services Coordinator – Maternity Cover

Contract: 1-year maternity cover (with the possibility of extension)

Company Description

Home Language International (HLI) is a global leader in immersive language learning. For over 40 years, we've been offering students the unique opportunity to live and study in their teacher's home across more than 30 countries worldwide.

Based in Bloomsbury, Central London, we're looking for an enthusiastic, proactive and highly organised Student Services Coordinator to join our friendly international team on a maternity cover contract.

Role Description

As a Student Services Coordinator, you'll play a key role in ensuring our students enjoy a smooth and rewarding language learning experience, from their initial enquiry through to the completion of their stay.

This is a varied and dynamic position, ideal for someone who enjoys working with people, has excellent organisational skills and thrives in an international environment.

Key Responsibilities

• Respond to enquiries from students and international agents via email and telephone.
• Prepare personalised course proposals and coordinate bookings.
• Provide support and guidance to students before and during their language stays.
• Liaise with host teachers and local organisers across our international network.
• Maintain accurate records using our CRM system and spreadsheets.
• Assist with social media updates and content creation.

What We're Looking For

• Excellent organisational skills and strong attention to detail.
• A proactive, adaptable and customer-focused approach.
• Excellent written and verbal communication skills.
• Fluency in a second language – essential.
• Bachelor's degree – required.
• Confidence working with spreadsheets, databases and administrative systems.
• Previous experience in administration, customer service, sales or the education sector would be an advantage.

Additional Information

• This is a full-time, office-based position in Bloomsbury, Central London.
• The contract is initially for one year, with the possibility of extension.
• The successful candidate should be available to start as soon as possible.
• Applicants must have the right to work in the United Kingdom.