Student Programmes Officer

Lancaster University; Bailrigg; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave (pro‑rata)

Access to pension scheme

Annual flexible benefits scheme

Job summary

Lancaster University is seeking a full-time Student Programmes Officer to lead a team of student-facing staff within the Faculty of Science & Technology and the joint Education Service with the Faculty of Health & Medicine. The role focuses on delivering and coordinating student programmes and seamless student experiences for undergraduates, taught postgraduates and postgraduate researchers.

You will collaborate with academic colleagues across faculties, drive quality assurance, timetabling and

Qualifications

• Experience managing a team to drive results and enable continuous improvement.
• Experience delivering high-quality administrative services in Higher Education or similar environment.
• Lead on quality assurance, quality enhancement, timetabling and assessment processes.
• Competent IT skills and ability to work with evolving digital systems.
• Flexible and adaptable to changing priorities and organisational needs.

Responsibilities

• Lead and manage a team of student-facing professional services staff.
• Support delivery and administration of student programmes and modules.
• Collaborate with academic colleagues and across faculties to support undergraduate, taught postgraduate and research student experiences.
• Drive continuous improvement in administrative processes and timetabling.

Skills

Team leadership

Professional development

Self-motivation

Adaptability

IT skills

Education

Higher Education administration experience

Tools

Timetabling software

Assessment systems

Job description

We are seeking to recruit a full-time Student Programmes Officer, fixed-term until July 2027. The post will be based in one of the Faculty's academic departments and will lead and manage a team of student-facing professional services staff. The Student Programmes Officer works closely with academic colleagues and engages with colleagues from across the faculties and wider university to support the delivery and administration of student programmes and modules, and the student experience for both undergraduate and postgraduate taught students and postgraduate research students.

You will work within the Faculty of Science & Technology and the Faculty of Health & Medicine's joint Education Service, reporting to the Student Programmes Manager. Whilst a department will be assigned, you will be expected to work within other academic departments of the faculties as required.

You will:

• Be able to demonstrate experience of managing a team of people or supervising colleagues to drive results and ensure effective change and continuous improvement.
• Be a self-motivated team player, with a commitment to professional development, for yourself and your team.
• Have experience of delivering high-quality administrative services in a Higher Education or other relevant environment.
• Be able to take the lead on quality assurance, quality enhancement, timetabling and assessment processes.
• Be able to demonstrate competent IT skills and the ability to work with new systems and software in an evolving digital environment.
• Be flexible and adaptable, with the ability to respond positively to changing priorities, team structures and organisational needs.
• Generous holiday leave - 25 days (pro-rata) annual leave plus University closure days and bank holidays.
• Access to employee pension scheme, and annual flexible benefits scheme.