Student Placement - Global End User Services

Merck Gruppe - MSD Sharp & Dohme; Greater London; Ibrido; GBP 12.000 - 18.000; Tempo pieno

Descrizione del lavoro

Merck Gruppe - MSD Sharp & Dohme in London offers a 12-month GEUS Technology Intern placement based in Moorgate. You will support end-user technology services, collaborate with IT teams, and contribute to AI initiatives across the organization.

The role focuses on project coordination, stakeholder engagement and enhancing the employee experience through innovative digital workplace solutions and Generative AI adoption.

Competenze

• Must be currently studying at a UK university and seeking a 12-month internship.
• Interest in IT operations, project coordination and AI adoption.
• Willingness to learn and work across global teams.

Mansioni

• Provide high-quality technology experience for London office and end-user support.
• Assist with device lifecycle, meeting room tech and user support initiatives.
• Coordinate local, regional and global GEUS initiatives; maintain plans and status reports.
• Promote Generative AI solutions and run awareness trainings and workshops.
• Create communications and organize innovation sessions and tech events.
• Ensure compliance with SOPs and training and maintain proper documentation.

Conoscenze

Technology passion

Communication skills

Customer-focused

Organisational skills

Analytical mindset

Stakeholder engagement

Project coordination

Descrizione del lavoro

Job Description

12-Month GEUS Student Placement offering hands-on experience in end-user technology services, digital workplace innovation, project coordination, and AI-driven solutions within a global healthcare environment.

Global End User Services (GEUS) is the team responsible for delivering the technology, support services and digital workplace experiences that enable our colleagues to work productively and securely every day. Across the UK, GEUS supports office locations, manufacturing facilities and remote workers, providing a wide range of services including end-user computing, collaboration technologies, workplace infrastructure, service management and technology innovation. Based in our London office, you will work alongside experienced IT professionals who partner closely with business teams to deliver exceptional customer support, drive continuous improvement and help shape the future workplace experience for our employees.

This role will be based in our modern state-of-the-art co-working facilities in Moorgate, London. This site, at the heart of London provides fantastic amenities, support services and collaborative workspaces with convenient transport links.

We are a global biopharmaceutical leader committed to enhancing the lives of individuals through a diverse portfolio of prescription medicines, oncology treatments, life-saving vaccines, and animal health products. Our unwavering dedication to delivering innovative solutions is the driving force behind everything we do.

Job Description:

Are you passionate about technology, innovation, customer experience and Artificial Intelligence? Do you want hands-on experience supporting a global technology organisation while contributing to projects that make a real difference to employees across the business?

We are seeking a motivated and enthusiastic GEUS Technology Intern to join our Global End User Services (GEUS) organisation in London for a 12-month placement.

This role offers a unique opportunity to gain experience across IT operations, project coordination, customer experience and Generative AI adoption. Working alongside experienced technology professionals, you will help support local office technology services while also contributing to regional and global initiatives that improve the employee experience and drive innovation across our organisation.

The successful candidate will develop practical skills in IT service delivery, stakeholder management, project coordination, communications and emerging AI technologies.

Duties

Technology & Business Support

• Support the GEUS team in providing a high-quality technology experience for employees at the London office.
• Assist with technology-related activities including device lifecycle programmes, meeting room technologies and end-user support initiatives.
• Work closely with local and regional IT teams to help coordinate and communicate technology changes and improvements.
• Monitor and track user feedback, helping identify opportunities to improve employee experience.

Project Coordination

• Support the coordination of local, regional and global GEUS initiatives.
• Assist project leads with meeting organisation, action tracking, documentation and status reporting.
• Help maintain project plans, stakeholder communication materials and presentation decks.
• Collaborate with multiple teams to ensure project deliverables and milestones are tracked effectively.

GenAI & Innovation

• Help promote the adoption of Generative AI solutions within the organisation, including Microsoft Copilot and other approved AI technologies.
• Support AI awareness campaigns, training sessions, workshops and innovation activities.
• Assist employees in identifying opportunities where AI can improve productivity and collaboration.
• Gather feedback, success stories and adoption metrics to help measure impact.
• Contribute ideas and recommendations for new AI use cases and employee enablement activities.

Communication & Engagement

• Create engaging communications, presentations and knowledge-sharing materials.
• Support local technology forums, office events and user experience activities.
• Help organise innovation sessions, AI demonstrations and technology awareness campaigns.
• Act as an advocate for a positive, customer-focused technology experience.

Compliance

• Maintain compliance to our Company’s Corporate and Regulatory guidelines for IT systems:
• Ensuring all necessary training is completed and documented successfully
• Maintain detailed records of user issues with software and hardware
• Production of accompanying documentation for the implementation of new and existing systems
• Adherence to our Company’s Standard Operating Procedures (SOP’s) in everything you do

What We're Looking For

• Passion for technology, digital innovation and AI.
• Strong communication and stakeholder engagement skills.
• Customer-focused with a commitment to exceptional employee experiences.
• Excellent organisation and ability to manage multiple priorities.
• Analytical mindset with a proactive approach to problem-solving.

What You Will Gain

• Experience supporting enterprise technology services and digital workplaces.
• Exposure to technology projects, stakeholder engagement and service delivery.
• Hands-on involvement in AI adoption, innovation and change management.
• Development of communication, presentation and project coordination skills.
• Mentorship and career development within a global technology organisation.

You must be currently studying at a UK university and will be looking to complete a 12-month student internship as part of your undergraduate degree.

Start Date:

June 2027

Equal Opportunity Employer:

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Required Skills:

Ability to Coordinate, Ability to Coordinate, Clinical Research, Cloud Data Catalog, Constructive Feedback, Customer Centricity, Customer Feedback, Customer-Focused, Customer Management, Data Analysis, Database Management, Data Science, Data Security, Data Visualization, Data Wrangling, Detail-Oriented, Documentation Preparation, Employee Opinion Surveys, Event Planning, Influencing Skills, Key Performance Indicators (KPI), Presentation Preparations, Problem Identification, Procedure Adherence, Progress Monitoring {+ 9 more}

Employee Status:

Intern/Co-op (Fixed Term)

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

No

Job Posting End Date:

10/13/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R420876