Student Placement - Global End User Services

MSD in the UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

MSD in the UK, based in London Moorgate, is offering a 12-month GEUS Technology Intern placement to support end-user services, collaboration tech and AI-driven initiatives. You will work with experienced IT professionals to enhance the employee technology experience across the London office and participate in regional and global projects.

You will gain hands-on experience in IT operations, stakeholder management, and Generative AI adoption while developing communication and project coordination

Qualifications

• You must be currently studying at a UK university and intend to complete a 12-month student internship
• Interest in AI, digital workplace innovations and end-user technology services
• Strong communication and stakeholder engagement skills

Responsibilities

• Support GEUS technology services for London employees, including device and room tech
• Assist with local/regional/global GEUS initiatives and project coordination
• Promote Generative AI adoption, awareness campaigns and training sessions
• Create engaging communications, presentations and knowledge-sharing materials
• Ensure compliance with SOPs and document issue tracking and resolutions

Skills

Coordinate projects

Data Analysis

Cloud Data Catalog

AI awareness

Documentation

Presentation

Job description

12-Month GEUS Student Placement offering hands‑on experience in end‑user technology services, digital workplace innovation, project coordination, and AI‑driven solutions within a global healthcare environment.

Global End User Services (GEUS) is the team responsible for delivering the technology, support services and digital workplace experiences that enable our colleagues to work productively and securely every day. Across the UK, GEUS supports office locations, manufacturing facilities and remote workers, providing a wide range of services including end‑user computing, collaboration technologies, workplace infrastructure, service management and technology innovation.

Based in our London office, you will work alongside experienced IT professionals who partner closely with business teams to deliver exceptional customer support, drive continuous improvement and help shape the future workplace experience for our employees.

This role will be based in our modern state‑of‑the‑art co‑working facilities in Moorgate, London. This site, at the heart of London provides fantastic amenities, support services and collaborative workspaces with convenient transport links.

We are a global biopharmaceutical leader committed to enhancing the lives of individuals through a diverse portfolio of prescription medicines, oncology treatments, life‑saving vaccines, and animal health products. Our unwavering dedication to delivering innovative solutions is the driving force behind everything we do.

Are you passionate about technology, innovation, customer experience and Artificial Intelligence? Do you want hands‑on experience supporting a global technology organisation while contributing to projects that make a real difference to employees across the business?

We are seeking a motivated and enthusiastic GEUS Technology Intern to join our Global End User Services (GEUS) organisation in London for a 12‑month placement.

This role offers a unique opportunity to gain experience across IT operations, project coordination, customer experience and Generative AI adoption. Working alongside experienced technology professionals, you will help support local office technology services while also contributing to regional and global initiatives that improve the employee experience and drive innovation across our organisation.

The successful candidate will develop practical skills in IT service delivery, stakeholder management, project coordination, communications and emerging AI technologies.

Technology & Business Support

• Support the GEUS team in providing a high‑quality technology experience for employees at the London office.
• Assist with technology‑related activities including device lifecycle programmes, meeting room technologies and end‑user support initiatives.
• Work closely with local and regional IT teams to help coordinate and communicate technology changes and improvements.
• Monitor and track user feedback, helping identify opportunities to improve employee experience.

Project Coordination

• Support the coordination of local, regional and global GEUS initiatives.
• Assist project leads with meeting organisation, action tracking, documentation and status reporting.
• Help maintain project plans, stakeholder communication materials and presentation decks.
• Collaborate with multiple teams to ensure project deliverables and milestones are tracked effectively.

GenAI & Innovation

• Help promote the adoption of Generative AI solutions within the organisation, including Microsoft Copilot and other approved AI technologies.
• Support AI awareness campaigns, training sessions, workshops and innovation activities.
• Assist employees in identifying opportunities where AI can improve productivity and collaboration.
• Gather feedback, success stories and adoption metrics to help measure impact.
• Contribute ideas and recommendations for new AI use cases and employee enablement activities.

Communication & Engagement

• Create engaging communications, presentations and knowledge‑sharing materials.
• Support local technology forums, office events and user experience activities.
• Help organise innovation sessions, AI demonstrations and technology awareness campaigns.
• Act as an advocate for a positive, customer‑focused technology experience.

Compliance

• Maintain compliance to our Company’s Corporate and Regulatory guidelines for IT systems
• Ensuring all necessary training is completed and documented successfully
• Maintain detailed records of user issues with software and hardware
• Production of accompanying documentation for the implementation of new and existing systems
• Adherence to our Company’s Standard Operating Procedures (SOP’s) in everything you do

What We’re Looking For

• Passion for technology, digital innovation and AI.
• Strong communication and stakeholder engagement skills.
• Customer‑focused with a commitment to exceptional employee experiences.
• Excellent organisation and ability to manage multiple priorities.
• Analytical mindset with a proactive approach to problem‑solving.

What You Will Gain

• Experience supporting enterprise technology services and digital workplaces.
• Exposure to technology projects, stakeholder engagement and service delivery.
• Hands‑on involvement in AI adoption, innovation and change management.
• Development of communication, presentation and project coordination skills.
• Mentorship and career development within a global technology organisation.

You must be currently studying at a UK university and will be looking to complete a 12‑month student internship as part of your undergraduate degree.

Employee Status

Intern/Co‑op (Fixed Term)

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Not Applicable

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

No

Job Posting End Date

10/13/2026

Equal Opportunity Employer

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Required Skills

Ability to Coordinate, Ability to Coordinate, Clinical Research, Cloud Data Catalog, Constructive Feedback, Customer Centricity, Customer Feedback, Customer-Focused, Customer Management, Data Analysis, Database Management, Data Science, Data Security, Data Visualization, Data Wrangling, Detail-Oriented, Documentation Preparation, Employee Opinion Surveys, Event Planning, Influencing Skills, Key Performance Indicators (KPI), Presentation Preparations, Problem Identification, Procedure Adherence, Progress Monitoring {+ 9 more}