Student Recruitment Advisor

Online Education Services; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

35 hour working week

25 days annual leave + Bank holidays

Purchased leave scheme

Job summary

Online Education Services (OES) is recruiting a highly motivated Student Recruitment Advisor to join the Birmingham City Centre team.

You will be the first point of contact for prospective students, guiding domestic and international leads from enquiry to enrolment with energy and purpose.

Qualifications

• Proven experience in a fast-paced sales environment.
• Consultative sales experience (minimum 1 year).
• Ability to build meaningful relationships with prospective students.
• Outstanding written and verbal communication skills.
• Manage multiple leads with strong prioritisation and follow-up.
• Excellent time management and administrative skills; CRM records must be accurate.

Responsibilities

• Meet and exceed enrolment targets and KPIs.
• Provide accurate information on courses, fees, and funding.
• Assess applicant eligibility and escalate complex cases as needed.
• Maintain Salesforce CRM records and produce pipeline reports.
• Collaborate with Marketing to promote programmes and measure ROI.
• Coordinate recruitment events, webinars, and course demonstrations.
• Contribute to continuous improvement within the department.

Skills

Fast-paced sales

Consultative sales

Relationship building

Written and verbal communication

Time management

CRM usage

Tools

Salesforce

Job description

Online Education Services (OES)is a purpose-driven organisation dedicated to transforming lives through access to high-quality online education. We work alongside leading university partners, training institutes, and professional bodies across the globe to create innovative, student-centred learning experiences that truly make a difference.

As a proud member of theSEEK Group, we benefit from the global reach and expertise of a world-leading digital pioneer — while remaining a close-knit, values-led team at heart. Our vision is clear and ambitious: to bethe world's most impactful enabler of education. Every person at OES plays a part in making that vision a reality.

The Role

We have an exciting opportunity for a motivated and people-focusedStudent Recruitment Advisorto join our Student Recruitment team, based inBirmingham City Centre.

This is a dynamic, telephone-based sales role where you will be the first point of contact for prospective students — both domestic and international — guiding them from their very first enquiry right through to enrolment. You will manage a pipeline of leads with energy and purpose, providing accurate, helpful information about courses, fees, and funding, and ensuring every prospective student feels supported throughout their application journey.

If you are someone who thrives in a fast-paced environment, loves building rapport with people, and is motivated by hitting — and exceeding — targets, this role could be a brilliant fit.

What You'll Be Responsible For

• Meeting and exceedingshort and long-term enrolment targets, consistently delivering against agreed KPIs
• Acting as a knowledgeable, trusted guide for prospective students — providing clear, accurate information oncourses, fees, and funding options
• Assessing applicant eligibilitycarefully and professionally, escalating complex cases to subject specialists or university admissions teams where appropriate
• Maintaining accurate student recordsin Salesforce CRM and preparing regular sales pipeline reports
• Collaborating with theMarketing teamto promote programmes effectively and support the evaluation of campaign ROI
• Helping to coordinaterecruitment events, webinars, and course demonstrationsthat showcase what OES and its university partners have to offer
• Contributing actively tocontinuous improvement initiativeswithin the department, sharing ideas and supporting a culture of excellence

How Your Success Will Be Measured

In this role, your performance will be measured against a set of clear, meaningful KPIs:

• Total number of students enrolledat the start of each intake
• Volume of Sales Qualified Leads (SQLs)generated versus intake and annual targets
• Number of offer holdersprogressing versus targets
• Average response timefrom initial student enquiry
• Student dropout rateat each stage of the recruitment funnel

Who You'll Work With

You will report directly to theSales Managerand work closely with a talented, collaborative team, including:

• Director of Marketing & Student Recruitment
• FellowStudent Recruitment Advisors
• Marketing Managerand specialists across Multimedia, Design, Editorial, and SEO & Web
• University Partnermarketing and recruitment stakeholders, academics, and subject matter experts
• You will be part of a supportive team that genuinely pulls together to deliver great results for students and partners alike.

Experience & Skills

• Proven experience in afast-paced sales environment, with a strong track record of achieving and exceeding KPIs and conversion targets.
• Demonstrated experience inconsultative sales (Minimum 1 year), with the ability to understand a prospective student’s goals, motivations, and circumstances, and guide them towards the most suitable programme or study pathway. You are comfortable asking thoughtful questions, actively listening, and providing tailored advice that builds trust and supports informed decision-making.
• Skilled atbuilding meaningful relationships with prospective students, taking a personalised and supportive approach throughout the recruitment journey rather than relying on transactional sales techniques.
• Outstandingwritten and verbal communication skills, with the ability to adapt your style to suit a wide range of prospective students from different professional, cultural, and educational backgrounds.
• The ability tomanage multiple leads simultaneously, nurturing prospects through the decision-making process while working to variable deadlines and maintaining a high level of responsiveness.
• Excellenttime management and administrative skills, ensuring CRM records remain accurate, pipelines are well-maintained, and follow-ups are completed in a timely and professional manner.
• A confident, resilient, and self-motivated nature — someone who canbuild rapport quickly, handle objections constructively, and maintain a positive, solution-focused mindsetin a target-driven environment.
• Comfortable working withCRM systems(Salesforce experience is a bonus), with the ability to track conversations, manage pipelines, and use data insights to improve engagement and conversion.

Desirable Experience

• Experience ineducation consultancy or student outreach roles
• Experience working with or alongsideremote and global teams

About You

You are passionate about helping people achieve their goals and are excited by the opportunity to make a real difference through higher education. With a mature, professional, and approachable style, you build trust easily and naturally communicate with honesty, integrity, and confidence.

You are highly organised with a strong attention to detail and enjoy taking ownership of your own pipeline. Resilient and self-motivated, you thrive in a target-driven environment and remain positive when faced with challenges, change, or ambiguity.

You embrace agility and innovation, welcoming feedback, training, and new ways of working. You are comfortable sharing ideas, trying new approaches, and continuously looking for opportunities to improve.

Most importantly, you value teamwork. You enjoy working as part of a collaborative team, celebrating successes together and openly sharing best practices to help everyone achieve great results.

• Global organisation focused on growth with lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement

Why Join OES?

• Make a real difference— you will be the reason many students take their first step towards transforming their future through education
• A role with variety— no two days are the same, and there is always something new to learn
• Supportive, team-focused culture— we celebrate wins together and back each other when things get tough
• Part of a global group— the resources and reputation of theSEEK Groupbehind you
• Career development— a diverse, growing organisation where ambition is encouraged and progression is possible
• Birmingham City Centre location— a vibrant, well-connected base right in the heart of the city