Student Fees & Funding Support Advisor

Pertemps Open University; Aylesbury; On-site; GBP 26,000 - 28,000; Full time

Job summary

The Open University in Milton Keynes is seeking a Student Fees Adviser (Temporary) to support a new project helping students understand funding options and complete applications. Training is onsite for 1-2 weeks, then monthly campus presence, with full-time hours 37 per week.

Role focuses on customer service via phone, guiding students, and accurate data entry in CRM systems. Great communication and organizational skills are essential.

Qualifications

• Experience in an office environment providing customer service and administration support.
• Strong organisational skills with excellent attention to detail.
• Ability to handle confidential information in line with data protection requirements.
• Excellent communication skills.
• Confident speaking with customers over the phone and building rapport.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Supporting students with their fee and funding applications, via phone.
• Guiding students through the application process and explaining eligibility requirements.
• Completing administrative tasks and updating student records accurately on the CRM systems.
• Managing call-backs and responding to enquiries within agreed service levels.
• Handling confidential information securely and in line with data protection requirements.
• Working closely with colleagues to deliver an excellent student experience.
• Supporting the team with any additional administrative tasks.

Skills

Customer service

Administration

Telephone communication

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

The Open University in Milton Keynes is seeking a Student Fees Adviser (Temporary) to support a new project helping students understand funding options and complete applications. Training is onsite for 1-2 weeks, then monthly campus presence, with full-time hours 37 per week.

Role focuses on customer service via phone, guiding students, and accurate data entry in CRM systems. Great communication and organizational skills are essential.