Student Experience Assistant

London Academy for Applied Technology; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Nest Pension Plan

CPD Training

Food and Beverage Discounts

Job summary

London Academy for Applied Technology is seeking a Student Experience Assistant to support delivery and enhancement of the student experience at LAAT, under the guidance of the Student Experience Lead.

The role contributes to student engagement, committee coordination, feedback processes and OFS preparation, ensuring a positive academic environment aligned with partnership expectations.

Qualifications

• Experience in student-facing or administrative role within education.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team and under guidance.
• Experience in event or meeting coordination.
• Ability to handle confidential and sensitive information professionally.

Responsibilities

• Coordinate and administer Student Voice committees, panels, and forums.
• Organise monthly operational meetings and quarterly strategic reviews.
• Prepare agendas, take minutes, and track action points.
• Recruit and engage Class Representatives (CRs).
• Maintain effective communication between students, staff and senior management.
• Merge weekly student voice updates into institutional reporting.
• Plan and deliver induction, orientation and transition activities.
• Organise student clubs, societies and engagement initiatives.
• Encourage participation in enrichment activities and community events.
• Collaborate with academic staff to promote an inclusive learning environment.
• Provide first-line support to students and refer complex matters.
• Liaise with support services to resolve student issues.
• Identify students needing additional academic or pastoral help early.
• Maintain confidentiality handling sensitive student matters.
• Collect and collate student feedback from committees, modules and channels.
• Identify themes and elevate key issues to the Student Experience Lead.
• Support action planning and communicate outcomes via 'You Said – We Did'.
• Ensure student experience processes align with partnership standards set by Plymouth Marjon University.
• Support documentation and reporting required for OFS preparation.
• Contribute to data collection relating to attendance, engagement and satisfaction.
• Update student communications through VLE, email notices and internal systems.
• Disseminate academic regulations and institutional policies; maintain meeting records.

Skills

Student-facing role

Organisational skills

Communication skills

Team collaboration

Event coordination

Confidential information handling

Job description

Student Experience Assistant

London Academy for Applied Technology (LAAT)

(Partner Institution of Plymouth Marjon University)

Job Purpose

The Student Experience Assistant supports the delivery and enhancement of the student experience at LAAT, working under the guidance of the Student Experience Lead.

The role contributes to student engagement initiatives, student voice structures, committee coordination, feedback processes, and regulatory preparation (including OFS readiness), ensuring a positive and supportive academic environment aligned with partnership expectations.

Main Duties & Responsibilities

1. 1. Student Voice & Committee Support
   • Support the coordination and administration of the Student Voice Committee, Student Interest Panel, and Student Interest Committee.
   • Assist in organising:
     • Monthly operational meetings
     • Quarterly strategic review meetings
   • Prepare agendas, take minutes, and track action points to ensure timely follow up.
   • Support the recruitment and engagement of Class Representatives (CRs).
   • Maintain effective communication between students, academic staff, and senior management.
   • Assist in merging weekly student voice updates into institutional reporting meetings.
2. 2. Student Engagement & Enhancement Activities
   • Support the planning and delivery of induction, orientation, and transition activities.
   • Assist in organising student-led clubs, societies, and engagement initiatives.
   • Encourage student participation in enrichment activities and community building events.
   • Work collaboratively with academic staff to promote an inclusive and engaging learning environment.
3. 3. Student Support & Guidance
   • Provide first-line support to students raising queries or concerns, referring complex matters to the Student Experience Lead where appropriate.
   • Liaise with academic staff and support services to assist in resolving student issues.
   • Support early identification of students requiring additional academic or pastoral assistance.
   • Maintain confidentiality when handling sensitive student matters.
4. 4. Feedback & Continuous Improvement
   • Assist in collecting and collating student feedback from:
     • Student Voice Committees
     • Module evaluations
     • Informal student feedback channels
   • Identify emerging themes and elevate key issues to the Student Experience Lead.
   • Support action planning and communication of outcomes back to students (“You Said – We Did” approach).
5. 5. Partnership & Compliance Support
   • Assist in ensuring student experience processes align with partnership standards set by Plymouth Marjon University.
   • Support documentation and reporting required for quality assurance and Office for Students (OFS) preparation.
   • Contribute to data collection relating to attendance, engagement, and student satisfaction metrics.
6. 6. Communication & Information Management
   • Update student communications through appropriate platforms (e.g., VLE, email notices, internal systems).
   • Support clear dissemination of academic regulations, institutional policies, and event information.
   • Maintain accurate records of meetings, activities, and student engagement initiatives.

Requirements

Person Specification

Essential

• Experience in student-facing or administrative role within education.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team and under guidance.
• Experience in event or meeting coordination.
• Ability to handle confidential and sensitive information professionally.

Desirable

• Experience within Higher Education.
• Understanding of student voice structures and committee processes.
• Awareness of UK Higher Education regulatory frameworks (e.g., OfS).
• Experience working within a partnership provision environment.

Benefits

• Nest Pension Plan
• CPD Training
• Food and Beverage Discounts