Student Engagement Coordinator

Newham College London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Newham College London is seeking a Student Engagement Coordinator to support Senior Management and Security in creating a welcoming, safe environment on campus. The role includes line management of the Student Engagement team, handling day-to-day concerns, and ensuring follow-up actions in line with the College Codes of Conduct.

You will implement duty manager and critical incident plans, coordinate with security and Curriculum Management, and uphold positive behaviour through regular reporting

Qualifications

• Experience of pastoral care and safeguarding in an education setting.
• Ability to manage incidents and investigations in a college environment.
• Strong communication with students, staff and external agencies.

Responsibilities

• Deliver high quality customer care to visitors, staff and students while upholding behaviour standards.
• Support the duty manager process and incident plan, coordinating with security and senior managers.
• Lead the Student Engagement team and report on at-risk interventions.
• Refer students to Student Services and liaise with parents and external agencies as needed.
• Support attendance improvement and safeguarding across study programmes.

Job description

About Us:

Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways - including 16-18 study, adult education, apprenticeships, and higher education.

With over 600 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough's largest employers and plays a key role in driving local economic and community development.

The Role

The Student Engagement Coordinator, will support Senior Management and Security in creating a welcoming and safe environment upon entering the college, whilst on site both inside the buildings and outside whilst on college grounds. You will line manage the Student Engagement team. You will oversee the day to day reporting of any concerns and act as the first point of call to respond and investigate when student behaviour falls below the expected standards.

You will be responsible for ensuring that the duty manager process and college critical incident plan is implemented when necessary and work closely with the college security team and Curriculum Management to share and communicate concerns and interventions agreed to follow up student behaviour in line with the Student Positive Behaviour Policy and Code of Conduct.

To uphold and maintain positive student behaviours and attitudes by contributing to the regular reporting on at risk interventions along with upholding the highest standards in pastoral care and ensuring that students are supported appropriately through intervention and mediation strategies.

To carry out all associated duties in line with the Student Code of Conduct and Behaviour Policy, Health and safety policy and Safeguarding Policy and ensure tracking and monitoring process are completed.

Key Responsibilities

• To deliver high quality customer care and service to all visitors, staff and students whilst understanding how to maintain acceptable levels of behaviour in line with college standards and expectations for "at risk" support.
• To uphold college values and standards in communal areas ensuring any concerns are reported and actioned.
• To support the implementation of the duty manager process and college critical incident plan when appropriate
• To implement the college student positive behaviour policy when appropriate and ensure clear communication channels are in place so that appropriate information is shared between key teams like security, safeguarding, reception and senior managers.
• To work closely with daily Duty Managers to maintain and collaborate where required
• To support Curriculum Heads during college disciplinary investigations and meeting preparation so that statements are timely and accurate.
• To attend course team meetings and safeguarding meeting to offer and provide support regarding incidents and share concerns relating to local themes and trends obtained from police or the borough.
• To engage students who are not performing to required standards in line with college procedures for at risk and intervention including formal meetings alongside the appropriate manager.
• To identify students requiring extra support and refer them to Student Services and/orAdditional Learning Support. To liaise with parents/carers, the college welfare team and external agencies as appropriate to provide external care.
• To liaise and actively support managers, teachers and other teams in maintaining, raising and improving attendance in all study programme elements

Safeguarding of Children and Vulnerable Adults

In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children's Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.

Equality, Diversity and Inclusion

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College's mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.