Facilities Coordinator

Northeastern University - London; Greater London; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

CPD plans

Private medical insurance

Eye test reimbursement

Cycle Scheme vouchers

Employee Assistance Programme (EAP)

Job summary

Northeastern University London is seeking a Facilities Coordinator to join the University Facilities team in London. You will provide timely support to ensure a safe, high-quality campus environment and a positive student experience, including daily checks, space reconfiguration, and liaison with contractors.

The role requires hands-on facilities experience, clear communication, and strong organisational skills.

Qualifications

• Experience in physically demanding facilities or support services roles (essential).
• Clear, professional communicator; liaising with contractors and occupants (essential).
• Experience with Hard and Soft Facilities services such as cleaning, security and M&E (essential).
• Experience across multiple sites or buildings (essential).
• Strong written communication and interpersonal skills; able to deal with individuals at various levels (essential).
• Strong administrative and organisational skills; prioritising multiple requests across sites (essential).
• Able to work collaboratively and effectively in a team environment (essential).
• Ability to operate on own initiative and take a proactive approach (essential).
• Good problem-solving and creative thinking; adaptable to changing demands (essential).
• Confidence in approaching new systems and procedures (essential).

Responsibilities

• Conducting daily campus checks, with a specific awareness to health and safety matters and the presentation and functionality of teaching space.
• Health and Safety reporting including means of escape, temperature checks, fire extinguishers and emergency lighting tests.
• Liaising with and supporting University contractors to schedule maintenance visits, including M&E, ensuring contracts are in place and work is carried out to a high standard; procuring quotes and arranging works where these cannot be completed by the onsite facilities team.
• Day-to-day support to the facilities team in maintaining a safe and high-quality campus environment for the university community.
• Regular classroom and space reconfiguration, including physical work such as moving furniture into storage areas or into new layouts, and handling moveable wall partitioning.
• Maintaining building/asset records and site documentation.
• Assisting the Senior Facilities Officer with day-to-day department and University administration, such as reconciling credit card statements, responding to facilities queries raised by staff or students, campus organisation, consumable orders, milk and fruit distribution etc.
• Day-to-day operation of Facilities systems such as building management, Health and Safety, and risk management platforms.
• Providing support to the Operations department as needed, signposting students to University facilities and other services.
• Assisting with porterage and deliveries, liaising with departments, security and the landlord security team to ensure that deliveries are accepted.
• Acting as a University Fire Warden and First Aider (required training will be provided).
• Occasional work outside of normal office hours, in support of events or other University activities.
• Developing and maintaining excellent working relationships with the staff and student community.
• Any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training, and as instructed by Management.

Skills

Facilities experience

Communication skills

Organisational skills

Team player

Proactive mindset

Education

Undergraduate degree or health/safety training

Job description

About the Opportunity

The role In the role of Facilities Coordinator, you will form part of the wider operational team, providing timely and efficient support to Facilities, to ensure the University provides an exceptional student experience and maintains high-quality campus space at all times. This is a physically demanding position. You will be working in the University Facilities team, which includes a Senior Facilities Officer reporting directly to the Head of Facilities.

Duties and Responsibilities

Conducting daily campus checks, with a specific awareness to health and safety matters and the presentation and functionality of teaching space. Health and Safety reporting including means of escape, temperature checks, fire extinguishers and emergency lighting tests. Liaising with and supporting University contractors to schedule maintenance visits, including M&E, ensuring contracts are in place and work is carried out to a high standard; procuring quotes and arranging works where these cannot be completed by the onsite facilities team. Day-to-day support to the facilities team in maintaining a safe and high-quality campus environment for the university community. Regular classroom and space reconfiguration, including physical work such as moving furniture into storage areas or into new layouts, and handling moveable wall partitioning. Maintaining building/asset records and site documentation. Assisting the Senior Facilities Officer with day-to-day department and University administration, such as reconciling credit card statements, responding to facilities queries raised by staff or students, campus organisation, consumable orders, milk and fruit distribution etc. Day-to-day operation of Facilities systems such as building management, Health and Safety, and risk management platforms. Providing support to the Operations department as needed, signposting students to University facilities and other services. Assisting with porterage and deliveries, liaising with departments, security and the landlord security team to ensure that deliveries are accepted. Acting as a University Fire Warden and First Aider (required training will be provided). Occasional work outside of normal office hours, in support of events or other University activities. Developing and maintaining excellent working relationships with the staff and student community. Any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training, and as instructed by Management.

Person Specification

Criteria marked (essential) must be met; criteria marked (desirable) are an advantage but not required.

• Undergraduate degree, or formal training in health and safety (e.g. IOSH/NEBOSH) (desirable)
• Experience working in a physically demanding facilities or support services role within a professional environment, e.g. Office Junior or Facilities Assistant (essential)
• Clear, professional communicator, comfortable liaising with contractors and building occupants (essential)
• Experience working with Hard and Soft Facilities services such as cleaning, security and M&E (essential)
• Experience working across multiple sites or buildings (essential); prior experience within the education sector is (desirable)
• Strong written communication and interpersonal skills, able to deal with individuals at various levels (essential)
• Strong administrative and organisational skills; comfortable managing multiple concurrent requests across sites, and able to prioritise and work under pressure (essential)
• Able to work collaboratively and effectively in a team environment (essential)
• Ability to operate on your own initiative and take a proactive approach to supporting the team (essential)
• Good problem-solving and creative thinking; able to adapt quickly and positively to changing demands and priorities (essential)
• Confidence in approaching new systems and procedures (essential)

Position Type

Facilities

Salary Range

£29,525 - £34,000 depending on experience

Additional Information

About the University Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces. Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers.NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29. Choose NU London As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass:

• 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
• Access to personalised Continuous Professional Development (CPD) plans and opportunities.
• Support with private medical insurance.
• Eye test reimbursement.
• Cycle Scheme vouchers.
• 24/7 employee assistance/ support via our Employee Assistance Programme.
• Access to deals and discounts for food & shopping in the local area.

We welcome applications from all underrepresented groups, including the Global Majority. Applications are welcome from all sections of the community and will be judged on merit alone.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada. After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state‑of‑the‑art campus in 2021. Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.

Please note all employees of Northeastern University London are required to undergo at least a basic DBS check.

For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles).

Enquiries Informal enquiries may be made to: Lesley Cawthra They can be reached at the following: [e-mail]