Student Engagement Administrator - 12 month Fixed Term Contract

Ellison Institute of Technology; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Travel allowance

Pension contribution

Private medical insurance

Cycle to work

Employee discounts

Job summary

Ellison Institute of Technology (EIT) seeks a highly efficient Administrator to support the Student Engagement team within the Education & Scholarships area. This role focuses on onboarding, internships, skills programming, and cultivating a connected student community tied to EIT projects at the University of Oxford.

The role requires strong interpersonal and organisational skills, ability to handle sensitive data, and flexibility for out-of-hours coverage during events.

Qualifications

• : Demonstrable administrative experience, including managing enquiries and maintaining records.
• : Strong verbal and written communication with exceptional interpersonal skills.
• : Proficient with Microsoft Office; comfortable learning a CRM and other systems.
• : Ability to manage a varied, high-volume workload in a fast-paced environment.
• : Experience supporting the logistical delivery of events, meetings or projects.
• : Commitment to ethics and confidentiality; capable of handling sensitive information.
• : Experience supporting multiple stakeholders.

Responsibilities

• : Manage the team inbox and communications, coordinate responses and escalate when needed.
• : Maintain accurate student records and support Salesforce and other systems with data entry.
• : Manage documents and information, ensuring data protection compliance.
• : Develop and review student materials (e.g., Student Handbook) for accessibility and engagement.
• : Coordinate logistics for students arriving in Oxford, including travel and merchandise.
• : Provide meeting support: scheduling, agendas, minute-taking, action follow-ups.
• : Liaise with internal teams and suppliers for contracts, subscriptions, invoices and payments.
• : Assist with planning and delivery of student events and general team support.

Skills

Attention to detail

Administrative experience

Verbal & written communication

Interpersonal skills

Microsoft Office

CRM systems

High-volume workload management

Event logistics support

Ethics & confidentiality

Stakeholder coordination

Tools

Salesforce

CRM software

Microsoft Office

Job description

Description

Join us at EIT: At the Ellison Institute of Technology (EIT), we're on a mission to translate scientific discovery into real world impact. We bring together visionary scientists, technologists, engineers, researchers, educators and innovators to tackle humanity's greatest challenges in four transformative areas:

• Health, Medical Science & Generative Biology
• Food Security & Sustainable Agriculture
• Climate Change & Managing CO₂
• Artificial Intelligence & Robotics

This is ambitious work - work that demands curiosity, courage, and a relentless drive to make a difference. At EIT, you'll join a community built on excellence, innovation, tenacity, trust, and collaboration, where bold ideas become real-world breakthroughs. Together, we push boundaries, embrace complexity, and create solutions to scale ideas from lab to society. Explore more at www.eit.org .

Your Role:

This is an exciting opportunity for a highly efficient Administrator to support the Student Engagement team within the EIT Education & Scholarships team. The Education & Scholarships team works with undergraduate and graduate students funded to study at the University of Oxford and connected to EIT projects, developing and deploying technology for global benefit.

The Student Engagement functional area supports EIT-funded students to develop their potential and thrive on an elevated trajectory as future innovators and leaders. We lead a high-touch onboarding journey, coordinate a fully integrated internship programme for undergraduate students, deliver structured skills programming and experiential learning and cultivate a vibrant, connected student community.

The role will require some out-of-hours work e.g. during student events and requires a flexible professional with strong interpersonal skills, exceptional organisational skills and experience working in a diverse setting.

Your Responsibilities:

• Manage the team inbox and other communication channels, coordinating timely responses and follow-up with relevant teams, and escalating complex or sensitive matters as appropriate.
• Maintain accurate and up-to-date student records and support the day-to-day administration of processes in Salesforce and other relevant systems, completing routine data entry and quality checks, resolving discrepancies, and escalating system issues or enhancement needs.
• Support the effective management of documents and information across relevant systems, ensuring records are accurate, organised and handled in line with data-protection requirements.
• Coordinate the development and review of key student materials, such as the Student Handbook, ensuring content is accessible and engaging.
• Coordinate key logistics for students arriving in Oxford, including travel arrangements and procurement of necessary merchandise.
• Provide administrative and logistical support for meetings, including scheduling, agenda preparation, minute-taking, and follow-up of agreed actions.
• Liaise with internal teams and external suppliers to support the administration of contracts, subscriptions, invoices and payments.
• Assist with the planning and delivery of student events, managing logistical components to ensure smooth and memorable experiences.
• Provide general administrative assistance to the Student Engagement team as required, contributing to a well-functioning team.

Requirements

Essential Skills, Qualifications & Experience:

• Strong attention to detail.
• Demonstrable administrative experience, including managing enquiries, coordinating follow-up actions and maintaining accurate records.
• Strong verbal and written communication with exceptional interpersonal skills
• Strong cultural awareness and sensitivity, with the ability to work with people from a variety of backgrounds.
• Technically proficient in Microsoft Office, with confidence in learning and using a CRM and other administrative systems.
• Ability to manage a varied and high-volume workload in a fast-paced environment.
• Experience supporting the logistical delivery of events, meetings or projects.
• Demonstrated commitment to the highest standards of ethics and confidentiality.
• Experience supporting multiple stakeholders.

Desirable Skills, Qualifications & Experience:

• Experience using Salesforce or a comparable CRM system.
• Experience supporting system testing, process documentation or the implementation of system improvements.
• Experience working and communicating with students and/or young people, particularly within an education, scholarship or similar environment.

Benefits

• Salary: Competitive salary + travel allowance + bonus
• Enhanced holiday. Our annual leave allowance is 25 days plus 8 bank holidays and an additional 3 days between Christmas and New Year. You will also have the opportunity to purchase an additional 5 days annual leave in January and July.
• Pension - Employer contribution 7.5%, minimum employee contribution 5%
• Life Assurance.
• Income Protection
• Private Medical Insurance as standard for you, your partner and any dependents. Including hospital Cash Plan
• Employee discounts
• Electric car scheme
• Nursery Salary Sacrifice scheme
• Cycle to Work Scheme
• Family Planning
• Neurodiversity support including advise and assessments
• Coaching & Therapy services

Working Together - What It Involves:

• You must have the right to work permanently in the UK for the duration of the Fixed Term Contract, with a willingness to travel as necessary.
• You will live in, or within easy commuting distance of, Oxford (or be willing to relocate).
• The closing date for this role is Friday 11th September, with a start date to commence at the end of October 2026.