Student Ambassador

Lancaster University; Lancashire; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Job summary

Lancaster University’s Faculty of Humanities, Arts and Social Sciences seeks a Student Ambassador to represent postgraduate study to prospective students. You will share your experiences, lead campus tours, and participate in Open Days and events.

Open to current postgraduate students across FHASS (PhD; MA; MSc; PgDip; PgCert). You’ll work with department colleagues and central teams, attend training, and help create welcoming experiences for visitors.

Qualifications

• Current postgraduate student in FHASS or related field.
• Excellent communication and interpersonal skills.
• Willingness to engage with prospective students and families.
• Ability to work both independently and as part of a team.
• Strong knowledge of Lancaster University campus and student life.

Responsibilities

• Represent your programme and Lancaster at events.
• Lead campus tours and share personal postgraduate experiences.
• Engage with prospective students, families, and guests.
• Provide information about resources and services.
• Attend compulsory training and briefings.

Skills

Communication

Public speaking

Teamwork

Time management

Leadership

Initiative

Problem solving

Customer service

Online platforms

Storytelling

Education

Postgraduate student (FHASS)

Job description

Job Title: Student Ambassador (Faculty of Humanities, Arts & Social Sciences), As a Student Ambassador, you will join our ambassador community and will have exciting opportunities to represent postgraduate study to prospective students. Your responsibilities will include sharing your personal experiences of postgraduate study at Lancaster, leading campus tours, showcasing discipline specific resources and facilities, participating in in-person and online events, and providing valuable insights to prospective postgraduate students and guests. This role is perfect for enthusiastic and motivated students who are passionate about their programme of study, about their discipline and about the university university, and keen to impart this passion to inspire others. In return youll enhance your communication and leadership skills, build meaningful connections, and leave a lasting impact. You will be joining the Faculty of Humanities, Arts and Social Sciences (FHASS) events team, who lead a range of student recruitment activities including Open Day events (in-person and online), Offer Holder Events, personalised visits, Campus Tours and online outreach activities. Therein you will work closely with department academic colleagues and other central University teams on an ad-hoc basis. This role is open to postgraduates studying any subject within FHASS and we encourage applications from postgraduate students at all levels (PhD; MA; MSc; PgDip; PgCert), including those undertaking full or part-time study. For informal inquiries, please contact the FHASS Events Team at The cover letter needs to include answers to the following questions: 1. Why do you want to become a Student Ambassador for the Faculty of Humanities, Arts and Social Sciences? 2. Can you provide at least one example, either personal or professional, where youve gained experience suitable for this role? 3. What skills or qualities do you possess that you believe will make you an effective Student Ambassador? Please consider how you format your cover letter whilst referring to the job description and person specification below.

We’re Looking For

We’re looking for dedicated Lancaster University students who will embody our ethos, are comfortable sharing their experiences and are passionate about showcasing the best of what Lancaster University has to offer. With strong communication skills and a knack for engaging with prospective students and their families, youll play a crucial role in creating memorable experiences and fostering a welcoming atmosphere. If youre enthusiastic, reliable, and committed to representing our university with pride, we want you on our team! Even if you dont meet the criteria for all the points below, we would still welcome an application from you. If you have had no prior student ambassador experience, skills developed in other jobs are quite often transferrable, so you dont need to have had direct experience. As well as this, the Student Ambassador Programme is committed to supporting you in your personal development.

• Represent your programme of study, subject area, School and Lancaster.
• University to the highest possible standard, engage with prospective students, and be a vital part of our campus community.
• Share positive experiences and enthusiasm for Higher Education and Lancaster University, specifically at events and activities throughout the year.
• Act as an Ambassador for your subject, School and the University, promoting its ethos, opportunities and services and enhancing its reputation at events.
• Answer any questions that visitors may have professionally and positively, and share personal experiences of your studies and life in Lancaster.
• Have good knowledge of Lancaster University and be able to share this knowledge with visitors.
• Support and assist at events where required, e.g. Open Days; Offer Holder Events, with subject talks, taster sessions, set up and set down of equipment for each event.
• Work as part of a team and lead by example, delivering consistently good service.
• Attend compulsory training and briefing sessions where required.
• Assist with any other duties as may reasonably be required by the recruitment and events team, You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

This role is only open to individuals living in the UK. Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications.

You must be registered as a current postgraduate student studying within the (Essential) Essential Skills & Abilities.

Essential Skills & Abilities

• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Comfortable with delivering presentations and public speaking, including delivering presentations via online platforms
• Desire and ability to work both in a team and independently
• Excellent use of initiative, able to solve problems and think creatively
• Engaging personality and ability to communicate with a diverse range of people and ages
• Excellent knowledge of Lancaster University including campus, systems, facilities and student life

Desirable Skills & Abilities

• Experience of working in a customer-facing environment and providing excellent customer service
• Knowledge and ability to use online platforms
• Essential Values and Behaviours
• Committed to being a Student Ambassador
• Reliable and punctual
• Respectful of other Student Ambassadors, staff members and visitors
• Flexible and proactive
• A commitment to Equity, Diversity and Inclusivity (EDI), Entrepreneurial skills
• Flexibility
• Integrity
• Knowledge Sharing
• Leadership
• Planning and organising
• Problem solving
• Resilience
• Self-motivation
• Teamwork
• Time Management
• Verbal communication
• Written communication