Student Advice & Support Assistant (Customer Service Role) Birmingham

QA Higher Education I.T. Conference 2018; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading education provider in Birmingham is seeking a Student Advice & Support Assistant to enhance the student experience. This full-time role involves providing excellent customer service, managing enquiries, and assisting with student support services. Ideal candidates will have strong communication skills and a background in customer service or administration. Join a dynamic team dedicated to making higher education accessible and enjoyable for all students.

Qualifications

• Experience in a busy student-facing or customer support environment.
• Good IT skills, including experience with CRM systems, Word, and Excel.

Responsibilities

• Provide customer advice and support to students.
• Handle enquiries face-to-face, via telephone, and virtually.
• Support the enrolment process for new students.

Skills

Customer Service

Communication

Problem Solving

Administrative Skills

Education

Graduate

Tools

Microsoft Office

CRM System

Job description

Vacancy details

Talent pool

Operations - HE - Operational Services

Title

Student Advice & Support Assistant (Customer Service Role) Birmingham

Contract type

QA HE Ltd Permanent

Job advert

Student Advice & Support Assistant (Customer Service Role)

QA Higher Education, City Centre Birmingham

Monday – Saturday, 5 days per week, full-time contract, on-campus daily

Do you have experience in a busy student-facing or customer support environment, or are you a recent graduate seeking to gain experience and grow your career in the education sector?

Are you accustomed to a fast-paced, customer-facing role with multitasking? If so, this could be the perfect opportunity for you!

About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students, contributing to an outstanding student journey and experience.

You will work alongside a wider team, acting as the first point of contact for all QA Higher Education students, handling enquiries face-to-face, via telephone, and virtually, referring to specialist teams when appropriate.

Your ability to deliver excellent customer service is vital to our students' success. Good IT skills, including experience with our CRM system, Word, and Excel, are essential.

Note: You will be required to work one evening until 9 pm per week and on average one Saturday per month.

Here’s some of what you'll be doing:

1. Supporting the SASC Team Leaders in delivering excellent customer service.
2. Logging and referring enquiries using various QAHE systems.
3. Resolving queries using policy, experience, and discretion.
4. Following procedures to ensure consistent service.
5. Resolving non-standard or complex queries and advising when to escalate.
6. Assisting in service development activities.
7. Ensuring timely responses to enquiries and correct referrals.
8. Using the Student Portal and FAQs to answer and refer queries.
9. Supporting the enrolment process for new students to ensure a seamless experience.

Bring Your Experience

• Good administrative skills with attention to detail.
• Excellent knowledge of Microsoft Office, especially Excel and Word.
• Strong written and oral communication and interpersonal skills.
• Ability to manage a busy workload under pressure and meet deadlines.
• Exceptional problem-solving skills and initiative.

#administration

#graduateopportunity

#birmingham

#studentsupport

#administrator

#customerservice

What We'll Do For You!

A Little More About QA Higher Education

We support students preparing for undergraduate study, working professionals seeking specialization, and career changers. Our mission is to make outstanding higher education accessible to all.

We collaborate with partner universities to offer courses from foundation programs to postgraduate degrees across various subjects, including Accountancy, Business, Computing, Cybersecurity, Digital Marketing, Events Management, Project Management, and Web Development, delivered in city centre locations.

Equal Opportunities

At QA Higher Education, we celebrate diversity and are committed to equal opportunity employment. We strive to create an inclusive environment where everyone can find their place.

We look forward to hearing from you!

Vacancy location

Location

West Midlands, Birmingham, Birmingham (Louisa Ryland House)

Job Description

Attachment

QAHE SASC.docx (319 Kb)