Student Advice & Support Assistant (Customer Service Role) Birmingham

QA Limited; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading education provider in Birmingham is seeking a Student Advice & Support Assistant to enhance the student experience. This full-time role involves providing customer support, managing inquiries, and assisting with service development. Ideal for recent graduates looking to kickstart their careers in education.

Qualifications

• Strong administration skills with attention to detail.
• Proficiency in Microsoft Office, especially Excel and Word.

Responsibilities

• Providing customer advice and support to students.
• Logging and referring inquiries using QAHE systems.
• Resolving queries and ensuring timely responses.

Skills

Administration

Communication

Problem-solving

Interpersonal

Tools

Microsoft Office

Excel

Word

Job description

Student Advice & Support Assistant (Customer Service Role) Birmingham

Talent pool

Operations - HE - Operational Services

Title

Student Advice & Support Assistant (Customer Service Role) Birmingham

Contract type

QA HE Ltd Permanent

Job advert

Student Advice & Support Assistant (Customer Service Role)
QA Higher Education, City Centre Birmingham
Monday – Saturday, full-time contract, on-campus daily

Do you have experience in a busy student-facing or customer support environment? Are you a recent graduate looking to gain experience and develop your career in the education sector?

Are you comfortable in a fast-paced, customer-facing role with multi-tasking? If yes, this could be the perfect opportunity for you!

About the role: As a member of the Student Advice & Support Centre (SASC), you will provide customer advice, support, and information services to our students, contributing to an outstanding student journey and experience.

You will be the first point of contact for all QA Higher Education students, handling inquiries face-to-face, via telephone, and virtually, referring to specialist teams when necessary.

Excellent customer service skills are essential for student success. Proficiency in IT, CRM systems, Word, and Excel is required.

Note: You will be expected to work one evening until 9 pm per week and approximately one Saturday per month.

Key responsibilities include:

1. Supporting SASC Team Leaders to deliver excellent customer service.
2. Logging and referring inquiries using QAHE systems.
3. Resolving queries using policies, experience, and discretion.
4. Following procedures to ensure consistent service.
5. Resolving non-standard or complex queries or escalating as needed.
6. Assisting in service development activities.
7. Ensuring timely responses to inquiries and accurate referrals.
8. Using the Student Portal and FAQs to address student queries.
9. Supporting the enrollment process for new students.

Required experience and skills:

• Strong administration skills with attention to detail.
• Proficiency in Microsoft Office, especially Excel and Word.
• Excellent communication and interpersonal skills.
• Ability to manage a busy workload under pressure and meet deadlines.
• Problem-solving skills and initiative.

#administration #graduateopportunity #birmingham #studentsupport #administrator #customerservice #LifeAtQA

What We Offer

About QA Higher Education: We prepare students for undergraduate study, professional careers, or career changes, aiming to provide access to outstanding higher education. We collaborate with partner universities to offer courses from foundation programs to postgraduate degrees in various subject areas, delivered in city centre locations.

Equal Opportunities: We celebrate diversity and are committed to an inclusive workplace. As an equal opportunity employer, we ensure everyone can find their place with us.

We look forward to hearing from you!

Vacancy Location

Location

West Midlands, Birmingham, Louisa Ryland House