Student Administration Assistant

Royal Holloway, University of London; Egham; Hybrid; GBP 27,000; Full time

Job summary

A leading university is hiring a Student Administration Assistant based in Egham. The role involves supporting visa compliance and administrative tasks within the student lifecycle. Candidates should be organized, detail-oriented, and possess strong IT and customer service skills. This full-time fixed-term role offers a competitive salary and benefits package.

Benefits

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Cycle to Work scheme

Free parking

Qualifications

• Excellent IT skills required.
• Ability to manage multiple tasks.
• Enthusiasm for Higher Education Administration.

Responsibilities

• Accurate data entry for visa and passport documentation.
• Support administration tasks in student lifecycle processes.
• Provide excellent customer service to students and staff.

Skills

IT skills

Customer service

Attention to detail

Job description

View All Vacancies

Student Administration Assistant

Student Administration - Operations

Location
Egham

Salary
£26,471 per annum - including London Allowance
This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Post Type
Full Time

Hours per Week
35

Weeks per Year
52

Closing Date
23.59 hours BST on Friday 20 June 2025

Reference
0625-125

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term

Applications are invited for a Student Administration Assistant (Records) in Student Administration. This is a Fixed Term post until 12 December 2025.

Student Administration Operations is responsible for all central administrative functions involved in the student lifecycle, including Enrolment, Academic Timetabling, Attendance Monitoring, Examinations, and Results. The Student Administration Directorate also contains the Doctoral School, the academic administration of six Academic Schools, Academic Investigations and the Student Services Centre, which provides a central point of contact for students.

The Student Administration Records Assistant will support the administration of a variety of tasks carried out by the Enrolment and Records Team with a focus on supporting the Student Visa Compliance Senior Officer and Manager, to ensure accurate visa records are maintained for those students the University sponsors for their visa. The role involves the methodical and accurate entry of data and excellent attention to detail when handling visa and passport related documentation.

Candidates for this post should have excellent IT skills, an ability to manage several tasks at the same time and can demonstrate enthusiasm and commitment to working in Higher Education Administration. In addition, candidates should be able to provide excellent customer service via email and phone to students, departmental administrators and academic staff and colleagues in Professional Services. They should also be committed to contributing to the continual development and provision of a high-quality service to students and staff.

The role-holder will work closely with other colleagues in the enrolment and records team, as well as colleagues from other Professional Services areas, to ensure that a well-coordinated service is provided to students in relation to Student Record Changes. The role enables the post holder to gain experience of a full range of activities within Student Administration, whilst taking specific responsibility for an area of work.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Julia Jago, (Student Visa Compliance Manager) [e-mail]

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

Please quote the reference: 0625-125

Closing Date: 23:59, 20 June 2025

Interview Date: To be confirmed

Further details: Job Description & Person Specification Email details to a friend

Apply Online

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.