Student Achievement, Behaviour and Support Coordinator

Sandwell College; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Top-Tier salaries

Annual leave 35-50 days

Career development

Cycle to work

Onsite discounts

College gym

Pension contributions

Retail discounts

Will writing

Flu vaccine

Wellbeing support

Awards and recognition

Job summary

Cadbury College is seeking an experienced Student Achievement, Behaviour and Support Coordinator to promote positive behaviour, engagement and learner achievement. You’ll provide a visible, supportive presence across the College, responding to behaviour concerns, investigating incidents and helping learners move forward positively.

Working with curriculum teams, safeguarding and student services, you’ll help create a safe, inclusive learning environment where students can thrive.

Qualifications

• Experience working with young people in education or pastoral settings.
• Knowledge of safeguarding and reporting concerns.
• Experience with behaviour management and restorative approaches.
• Ability to investigate incidents and maintain records.
• Familiarity with education-management systems (ProMonitor, CPOMS, EBS).

Responsibilities

• Central point of contact for behaviour-related incidents and records.
• Investigate incidents, interview learners and staff, and prepare reports.
• Coordinate behaviour meetings and panels and liaise with parents/carers.
• Support interventions to promote attendance, engagement and wellbeing.

Skills

Behaviour management

Pastoral support

Student services

Safeguarding

Restorative practice

Discipline processes

Education

Degree or higher-level qualification in education/youth work or related

Tools

ProMonitor

CPOMS

EBS

Job description

Student Achievement, Behaviour and Support Coordinator

Application Deadline: 17 November 2026

Department: Cadbury Student Services

Employment Type: Fixed Term - Full Time

Location: Cadbury College

Compensation: £34,503 - £40,016 / year

Description

Are you passionate about supporting young people to achieve their potential while promoting positive behaviour, respect and responsibility? Cadbury College is looking for a confident, resilient and proactive Student Achievement, Behaviour and Support Coordinator to play a key role in supporting learner behaviour, engagement and achievement.

This is an exciting opportunity for someone with experience in behaviour management, pastoral support or student services who can make a real difference to the student experience. You’ll provide a visible and supportive presence across the College, responding to behaviour concerns, investigating incidents, supporting disciplinary processes and helping learners move forward positively. Working closely with curriculum teams, safeguarding, student support and senior colleagues, you’ll help create a safe, inclusive and positive learning environment where students can thrive.

Key Responsibilities

You’ll act as a central point of contact for behaviour-related incidents, providing a calm, confident and professional response to challenging situations, classroom disruption and conflict. You’ll investigate incidents impartially, gather evidence, interview learners and staff, maintain accurate and confidential records, and prepare reports and documentation to support disciplinary processes. You’ll coordinate behaviour meetings and panels where required, communicate sensitively but firmly with learners and parents/carers, and ensure agreed actions are followed through. Using restorative approaches where appropriate, you’ll help resolve conflict, repair relationships and support learners’ successful reintegration following incidents or suspension.

You’ll work closely with Programme Achievement Managers, Heads of Curriculum, teaching staff, Safeguarding, Learning Support and Student Services to identify emerging concerns, provide guidance to colleagues, and ensure behaviour is managed consistently, fairly and proportionately. You’ll also contribute to preventative interventions, improvements to College behaviour procedures and wider priorities around attendance, engagement, achievement, inclusion and learner wellbeing.

Skills, Knowledge and Expertise

We’re seeking someone with substantial experience working directly with young people in an education, pastoral, behaviour or youth support setting, who can combine clear expectations and professional authority with fairness, empathy and sound judgement.

You’ll need:

• A good standard of English and Maths, normally GCSE Grade 4/C or above, or equivalent
• Recent and relevant experience in behaviour management, pastoral support, student services or a comparable role
• Experience managing challenging behaviour, conflict and complex learner situations
• Strong knowledge of safeguarding and the ability to recognise, record and escalated concerns appropriately
• An understanding of how additional needs, SEND, mental health and wider circumstances may influence learner behaviour
• The ability to investigate incidents objectively, gather evidence and produce accurate, clear reports
• Excellent communication skills, including the confidence to manage difficult conversations with learners, parents/carers and colleagues
• A calm, resilient and emotionally regulated approach, with the ability to remain professional under pressure
• Strong organisational and administrative skills, with the ability to manage a demanding caseload and competing priorities
• The ability to build positive professional relationships while maintaining clear boundaries and consistent expectations
• A degree or higher-level qualification, teaching qualification or relevant qualification in education, youth work, behaviour or pastoral care would be desirable
• Experience of formal disciplinary processes, behaviour panels, suspension procedures, restorative practice or reintegration would also be advantageous, as would familiarity with systems such as ProMonitor, CPOMS, EBS or similar education-management platforms would also be highly desirable

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year