Strutt & Parker – Client Accounts Coordinator

BNP Paribas Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading financial services group as a Client Accounts Coordinator in Chelsea, supporting the lettings team. This role involves managing renewals, handling financial queries, and ensuring compliance with lettings legislation. Ideal candidates will possess strong communication skills and experience in lettings administration. The position offers a chance to contribute to a dynamic team with a commitment to high service standards and professional growth.

Benefits

generous leave

health and wellbeing support

financial benefits

pension schemes

bonus schemes

commitment to diversity and inclusion

Qualifications

• Experience in lettings administration is essential.
• Excellent communication skills required.

Responsibilities

• Support the Lettings team with renewals and new tenancies.
• Handle financial queries and manage contractor statements.
• Ensure compliance with lettings legislation.

Skills

lettings administration

communication

customer-focused

organization

data entry

Education

GCSE level or equivalent

Job description

The role

An exciting opportunity to join our lettings team in Chelsea as a Client Accounts Coordinator to support the ongoing growth of the Lettings division.

Responsibilities

1. Support the Lettings team to activate all renewals promptly and handle new tenancies when necessary.
2. Check and approve all Landlord statements daily.
3. Send Landlord statements upon request.
4. Serve as the first point of contact for financial queries within and outside the business, handling sensitive matters as needed.
5. Raise invoices, generate reports on Landlord and Tenant Fees, and chase outstanding payments.
6. Investigate and allocate funds where necessary.
7. Post contractor invoices for approval and manage contractor statements and invoices.
8. Handle Credit Control and follow up on outstanding payments.
9. Approve daily payments as required.
10. Oversee rent arrears procedures, ensuring compliance with legislation.
11. Advise clients on rental arrears matters, including legal notices or seeking advice from the Head of Tenancy Management.
12. Send contractor invoices to clients on demand.
13. Ensure Touchstone raises and sends invoices for split commissions.
14. Approve deposit returns within 24 hours.
15. Act as the business contact with Touchstone and attend quarterly meetings.
16. Chase owed payments for split commissions and approve related invoices for payment.
17. Verify renewal fees, rent demands, and charges before renewals.
18. Seek legal advice when necessary from internal or external legal teams.
19. Create systems and processes to improve daily operations.
20. Consult and update the Head of Tenancy Management and Lettings Office Head.
21. Welcome visitors and handle inquiries as appropriate.
22. Participate in team meetings and notify management of property issues.
23. Support the team in daily portfolio management and carry out property visits as needed.
24. Maintain an accurate, up-to-date paperless filing system and update databases, including RPS.
25. Proactively maintain legal knowledge and ensure compliance with lettings legislation and best practices.
26. Ensure accurate data entry and rectify missing or incorrect data.

Key Skills

• Experience in lettings administration.
• Excellent communication skills.
• Customer-focused with a commitment to high service standards.
• Organized, systematic, and able to prioritize.
• Accurate data entry skills.
• Professional appearance and approach.

Person Specification

Qualifications: Educated to GCSE level or equivalent.

Benefits

We offer award-winning benefits including generous leave, health and wellbeing support, financial benefits such as pension and bonus schemes, and a commitment to diversity and inclusion.