Structural Engineer – Technical Support & Software Applications

CADS; Broadstone; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading engineering software company is seeking a 1st Line Support Engineer to provide technical assistance for their software suite. The ideal candidate should be a Chartered Structural Engineer with 3-5 years of experience, possessing excellent communication and technical skills. Responsibilities include offering support, delivering training, and working with development teams. The role offers a competitive salary between £50,000 and £55,000, hybrid working conditions, ongoing training, and a collaborative team environment.

Benefits

Competitive salary

Company Pension

Hybrid working

Ongoing training

25 Days annual leave

Cycle to work scheme

Travel opportunities

Qualifications

• Chartered or near-chartered Structural Engineer.
• Typically 3–5+ years’ industry experience in structural engineering.
• Confident IT user, particularly within Windows environments.

Responsibilities

• Provide first‑line technical support across the full CADS software range.
• Assist customers with modelling, analysis, design, and interpretation of results.
• Deliver software demonstrations, training sessions, and webinars.

Skills

Strong applied technical knowledge

Excellent communication skills

Confident IT user

Structured and methodical approach

Genuine interest in engineering software

Education

Chartered or near-chartered Structural Engineer

Typically 3–5+ years’ industry experience

Job description

This is a varied and hands‑on role, ideal for a structural engineer who enjoys problem‑solving, communicating technical concepts, and working closely with both customers and developers.

As a 1st Line Support Engineer / Software Applications Engineer, you will be the first point of contact for technical queries relating to the CADS software suite. You will help customers get the most from our tools, provide valuable feedback to our development team, and support pre‑ and post‑sales activities.

Key Responsibilities

• Provide first‑line technical support across the full CADS software range
• Assist customers with modelling, analysis, design, and interpretation of results
• Deliver software demonstrations, training sessions, and webinars (online and occasionally in person)
• Support pre‑sales and post‑sales technical enquiries
• Work closely with the development team by testing software, reporting issues, and suggesting improvements
• Collaborate with the sales team to identify opportunities for upselling and customer growth
• Build strong, long‑term relationships with customers
• Actively promote CADS’ design and detailing applications within the engineering community

Required Skills and Experience

Essential Requirements

• Chartered or near‑chartered Structural Engineer
• Typically 3–5+ years’ industry experience in structural engineering
• Strong applied technical knowledge and sound engineering judgement
• Confident IT user, particularly within Windows environments
• Excellent communication skills, with the ability to explain technical concepts clearly
• A structured, methodical, and customer‑focused approach
• Genuine interest in engineering software and digital tools

Desirable Skills (but not essential)

• Experience in geotechnical or civil engineering design
• Familiarity with structural analysis and modelling software such as CADS design suite, Dlubal, or similar (training will be provided where required)
• Experience delivering training or technical presentations

How to Apply

If you are passionate about engineering, technology, and helping others succeed, we’d love to hear from you.
Please send your CV to [e-mail] with reference Support Engineer.

About CADS

CADS is a UK‑based engineering software company developing market‑leading design and detailing solutions for the built environment. Our software is trusted by thousands of engineers worldwide and is used on projects ranging from small developments to major infrastructure schemes.
We combine deep engineering knowledge with innovative software development, enabling engineers to design smarter, faster, and with greater confidence. As we continue to grow, we are looking for a Structural Engineer to join our technical team and play a key role in supporting our customers and shaping future product development.

Why Join CADS?

• Competitive salary of £50,000 – £55,000 + Company Pension + DIS
• Hybrid working and flexible approach to work
• Supportive, collaborative team environment
• Ongoing training and professional development
• Opportunity to directly influence software used by engineers worldwide
• A role with real scope to grow and evolve within the business
• Cycle to work scheme
• 25 Days annual leave (+ public holidays)
• Travel opportunities

How to Apply

If you are passionate about engineering, technology, and helping others succeed, we’d love to hear from you.
Please send your CV to [e-mail] with reference Support Engineer.