Stroke Team Administrator

Allscreens Nationwide Ltd; Brentwood; On-site; GBP 26,000 - 32,000; Full time

Job summary

NELFT in Brentwood is seeking an administrative support assistant to back the Stroke Hub with essential duties such as handling enquiries, scheduling, and filing. You will coordinate with clinicians, input data into SystmOne, and support appointment bookings and referrals, ensuring timely and accurate processing.

Proficiency in Teams, Jabber, and Microsoft Office is required. The role emphasizes proactive workload management and patient communications, with a commitment to high-quality care and

Qualifications

• Experience providing administrative support in a healthcare or public service setting.
• Ability to respond to enquiries and manage workloads with prioritised tasks.
• Proficiency with electronic filing, data entry, and basic reporting.

Responsibilities

• Respond to enquiries and take action on behalf of the service within agreed time limits.
• Establish and maintain electronic filing systems and book meeting rooms.
• Input generic data into organisational systems and register referrals onto SystmOne.
• Prepare agendas, take minutes, and update action logs for internal review.
• Send emails and SMS to patients; manage appointments and cancellations.
• Stock orders, audits, and equipment packing for the team; phase reporting.
• Work without supervision and address urgent situations promptly.

Skills

SystmOne

Teams

Jabber

Microsoft Office

Tools

SystmOne

Teams

Cisco Jabber

Microsoft Office

Job description

Responsibilities

• Working alongside the Stroke Hub team delivering admin assistance as and when required.
• Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
• Ensure workload is managed and prioritised appropriately.
• Establish and maintain electronic filing systems.
• knowledge of SystmOne, Teams and Cisco Jabber, also Microsoft Office Package.
• Prepare agenda’s, update action Logs, arrange and take minutes at meetings intended for internal review only.
• Book meeting rooms.
• Input generic data into organisational systems or in-house records.
• Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly.
• Receive & register referrals onto SystmOne, email and online, and offer appointments with clinicians for an assessment.
• Cancelling and amending appointments.
• Sending emails and SMS to patients.
• Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery.
• Mems and other equipment audits.
• Making up equipment/supply packs for the team members.
• In phase reporting – complaints and compliments Power Bi – reporting Health roster – reporting on sickness Booking clinics.
• Work without supervision and ensure urgent situations are addressed swiftly.

Values

• We are kind.
• We are respectful.
• We work together with our communities.

Probationary Period

This post will be subject to a probationary period.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

Please see attached document regarding acceptable use of AI during the recruitment process.

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only)

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Working for Us

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas. The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.