Clinical Shift Allocator

NELFT NHS Foundation Trust; Billericay; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

High Cost Area Supplement

Job summary

NELFT NHS Foundation Trust in Essex and North East London is seeking a Clinical Shift Allocator to join the RAFT service. You will provide confidential administrative support, coordinate the service, and help ensure smooth running of care delivery with a patient-centred focus.

The role requires clinical and organisational skills, ability to use IT systems, and the ability to prioritise workloads to meet deadlines. Probationary period applies; High Cost Area Supplement may apply.

Qualifications

• Strong clinical and organisational skills with confidentiality.
• Ability to prioritise and manage a busy workload.
• Experience supporting clinicians and coordinating services.
• Commitment to high quality patient care.

Responsibilities

• Provide confidential admin support to locality/department.
• Coordinate and allocate service tasks ensuring smooth delivery.
• Deliver client-focused services and maintain professional standards.
• Support clinicians with patient visits and documentation in the system.

Skills

Clinical coordination

Frailty assessments

SystmOne experience

Confidentiality

Tools

SystmOne

Job description

Behind every great patient experience is a team of people working together to make it happen. Our corporate and administrative teams play a vital role in supporting clinical services, improving how we work and ensuring we deliver the highest standards of care.

We're looking for a Clinical Shift Allocator to join our RAFT service. If you're passionate about delivering an excellent service, enjoy working collaboratively and want to be part of an organisation that is continually improving, we'd love to hear from you.

About the Role

As a Clinical Shift Allocator will be responsible for:

• Providing a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the area.
• Providing general co-ordination and allocation of the service/department to ensure the smooth running of the service. This includes maintaining confidentiality, supporting colleagues and managing the work of others.
• Consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

Key Responsibilities

Your key responsibilities will include:

• Demonstrating excellent clinical and organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
• Displaying and performing high level of clinical expertise in both administrative and clinical role.
• Assessing and reviewing patients in own area of competence and document accordingly.
• Independently performing holistic Frailty assessments and review manual BP's, ECG's, Phlebotomy, risk assessments (including waterlow, MUST, pain scoring), amending care plans and completing Falls assessments.
• Providing a high quality confidential and comprehensive administrative and clinical service.
• Utilising advanced level IT skills to create reports, spreadsheets and presentations.
• Prioritising own workload on a day-to-day basis to ensure that deadlines are met.
• Supporting clinical staff with the allocation of patients' visits, adding relevant information to lone working task and appropriate textual visits, monitored and managed by Senior Nurses and Team/Clinical Lead.
• Responsible for the day to day coordination of care to patients supported by the Rehab and Frailty Service by ensuring all care plans are allocated according to clinical skills and patient needs, Via SystmOne.
• To ensure efficient deployment of staff with the appropriate skill set to meet the assessed needs of patients, ensuring high quality, safe, service delivery in a timely manner.

A comprehensive list of the key responsibilities can be found in the job description.

Who we are looking for

At NELFT, we are looking for people who share our values and are committed to delivering the best possible service for our patients, colleagues and communities.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

Working for Us

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes, Essex.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement - Fringe

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,346 and a
maximum payment of £2,270 per annum, pro rata for part time)

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.