Stringers Lytham - Estee Lauder Counter Manager 4 days 30 hours

The Estée Lauder Companies; Lytham; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Estée Lauder Companies in the United Kingdom is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service and store operations. You will set agile business plans, recruit and retain customers through targeted events and high impact CRM, and coach staff to reach their full potential.

A strong track record in prestige beauty retail and leadership is essential.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills; ability to win people over.
• Results driven with a high drive to meet objectives.
• Ability to pursue goals beyond what is required or expected.
• Sense of others' development needs and ability to bolster their abilities.
• Anticipates, recognises, and meets customers' needs.
• Handles difficult customer service situations with diplomacy and tact.
• Guides performance while holding others accountable.
• Cultivates and maintains informal networks.
• Models team qualities such as respect, helpfulness, and cooperation.

Responsibilities

• Lead and coach Sales Associates to achieve sales, customer service and operational targets.
• Develop and execute agile store plans, including events and campaigns.
• Recruit, train and retain customers through strategic targeting and exceptional CRM.
• Provide leadership and mentorship to drive a high performing team.

Skills

Team leadership

Coaching

Customer service

Communication

Strategic planning

Event management

Sales targets

Conflict resolution

Organisational skills

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel