Streaming Support Specialist – Fast-Paced 24/7 Ops

Plamo Trades Ltd.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in sports entertainment is seeking a Level 1 Support Specialist for their London office. The successful candidate will provide exceptional customer service and troubleshoot complex streaming systems in a fast-paced environment. With a focus on accuracy and rapid decision-making, this role also requires experience in a B2B/B2C contact centre and familiarity with ticketing systems like Zendesk. Ideal candidates will have a passion for online media and be comfortable working shifts in a 24/7 operation.

Qualifications

• Experience in a B2B / B2C contact centre environment.
• Strong written customer service experience.
• Experience of working with ticketing systems such as Zendesk.

Responsibilities

• Provide fast and accurate customer service.
• Learn platforms and troubleshoot streaming architecture.
• Work with content delivery teams to achieve results.
• Execute anti-piracy measures.
• Document workflows and resolutions.

Skills

Customer service experience

Strong written communication

Proactiveness

Ability to work in a 24/7 operation

Tools

Zendesk

Job description

A global leader in sports entertainment is seeking a Level 1 Support Specialist for their London office. The successful candidate will provide exceptional customer service and troubleshoot complex streaming systems in a fast-paced environment. With a focus on accuracy and rapid decision-making, this role also requires experience in a B2B/B2C contact centre and familiarity with ticketing systems like Zendesk. Ideal candidates will have a passion for online media and be comfortable working shifts in a 24/7 operation.