Strategy & Operations Consultant

Arthur J. Gallagher & Co.; City Of London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading global brokerage firm seeks a Strategy & Operations Consultant to enhance operational efficiency and drive impactful solutions across various projects. The ideal candidate will have experience in management consulting and a background in the insurance sector, collaborating with teams to analyze processes, improve performance, and support strategic initiatives. With a flexible work location across the UK, this role also offers a rich package of benefits including extensive holiday, pension contributions, and opportunities for professional development.

Benefits

Minimum 25 days holiday, plus bank holidays

Defined contribution pension scheme

Life insurance, 4x basic salary

Income protection

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Access to a discounted voucher portal

Qualifications

• Previous experience in Management Consulting, handling Insurance or Financial Services clients required.
• Experience in a senior business process improvement role within the insurance industry is advantageous.
• Demonstrated ability to think strategically and solve complex business problems.

Responsibilities

• Generate process improvement hypotheses and perform data analysis for projects.
• Conduct market entry studies to support M&A activities and develop growth strategies.
• Address critical business issues related to organisational effectiveness and performance improvement.

Skills

Quantitative analysis

Qualitative analysis

Problem-solving

Strategic thinking

Communication

Collaboration

Education

Degree in Engineering, Maths, or Economics

Tools

PowerPoint

Excel

Word

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

At Gallagher, we are seeking a Strategy & Operations Consultant to join our corporate team. This role involves executing operational improvement projects and addressing key business process issues.

You will collaborate with senior team members and operational staff to deliver impactful solutions. Your assignments will include cross-functional analysis, problem-solving, and solution design.

This role would suit candidates who are currently working for a consultancy practice, handling insurance and financial services clients and who would be interested in making a move in house to make a real impact on a growing global insurance brokerage.

You will be joining a global team who support our Retail, Specialty, Reinsurance, Claims Consulatancy and Employee Benefits Services Divisions. This role can be based anywhere in the UK and our only requirement is that you will be flexible to travel to our Gallagher Offices across the UK & Ireland when required.

How you'll make an impact

• Generate process improvement hypotheses and perform data analysis for assigned tasks across multiple projects.
• Conduct market entry and profitability studies to support M&A activities and develop growth strategies.
• Develop business cases, requirements, and performance metrics.
• Analyse and reengineer business processes with input from management and staff.
• Determine comprehensive business requirements and document 'as-is' processes and information flows.
• Develop 'to-be' process flows and change diagrams to identify organisational and workflow changes.
• Write detailed action plans, including timelines and sequences of events, for team members, consultants, and contractors.
• Identify performance metrics to monitor cost, quality, timeliness, and customer satisfaction.
• Address critical business issues such as organisational effectiveness, management reporting, and overall performance improvement.
• Exercise problem-solving skills, craft actionable recommendations, and work with management and staff to implement solutions.
• Develop training materials for assigned projects and update project management documents.
• Produce performance reports and identify actionable recommendations.
• Participate in the implementation of performance improvement initiatives.

About you

Requirements:

• Previous experience working in Management Consulting, handling Insurance or Financial Services Clients would be a requirement.
• Experience gained working in the insurance industry in a senior business process improvement environment would also be considered
• Experience and knowledge of the insurance brokerage industry would be advantageous.
• A degree in Engineering, Maths, Economics would be an advantage but is not essential.

Strategic Partner:

• Demonstrated ability to think strategically and solve complex business problems.
• Strategic mindset with the ability to frame key questions, develop analytical frameworks, and deliver clear results.
• Develop strategic frameworks to articulate Gallagher's strategies to various stakeholders.
• Collaborate with divisional and functional groups to aid in strategy development and manage projects end-to-end.

Technical Skills:

• Excellent quantitative and qualitative analysis skills.
• Ability to gather, synthesise, and analyse data to draw logical conclusions.
• Advanced proficiency in PowerPoint, Excel, and Word.
• Well-developed business judgment with the ability to recommend actions based on financial and non-financial analysis.

Interpersonal Skills:

• Fantastic communication skills, both verbal and written.
• Ability to work independently with limited guidance.
• Demonstrated ability to interact with senior leadership.
• Commitment to professional and personal growth.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.