Strategic Tech Transformation Lead

Events Crew Limited

United Kingdom

Remote

GBP 80,000 - 110,000

Full time

4 days ago

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Job summary

Events Crew Limited is seeking a Technology & Digital Transformation Manager to lead the development and execution of a practical technology strategy that aligns with commercial goals. You will modernise systems, streamline processes, reduce costs and create scalable operations across events, equipment hiring, logistics and customer management.

You will work with owners and operational teams to implement an integrated tech stack, automate workflows, deliver dashboards and drive measurable

Qualifications

Experience implementing technology or leading digital transformation within a business.
Strong understanding of business systems, CRM, databases and software integrations.
Experience with automation, reporting and data analysis.
Ability to understand operational challenges and translate them into technology solutions.
Experience managing technology projects from concept through to delivery.
Ability to work independently, prioritise projects and manage external suppliers.
Strong communication skills and confidence working directly with senior management.
A commercial mindset, focused on efficiency, profitability and measurable results.
Equipment hire, rental, logistics, transport, construction or event management industries.
Microsoft Power BI, Power Automate or similar tools.
CRM platforms such as HubSpot.
Equipment rental or inventory management software.
API integrations and cloud-based business applications.
Practical experience implementing AI and workflow automation.
Software development experience or the ability to manage developers.

Responsibilities

Review existing business processes, software and systems.
Identify manual, inefficient or duplicated processes that can be improved through technology.
Develop and deliver a practical technology roadmap.
Evaluate existing software solutions versus bespoke development.
Work closely with management to ensure technology investment delivers measurable returns.
Introduce or improve digital equipment hire and inventory management.
Provide real-time visibility of equipment availability, location and utilisation.
Improve stock tracking, equipment movements, maintenance and returns.
Identify opportunities to increase equipment utilisation and reduce losses.
Develop a centralised system to manage events from enquiry through to completion.
Integrate quotations, equipment bookings, transport, staffing and invoicing.
Improve communication between office staff, warehouse teams, drivers and event crews.
Introduce digital workflows, job sheets and event profitability reporting.
Implement or enhance a CRM system to manage customers, enquiries and opportunities.
Improve quotation speed, accuracy and conversion.
Introduce automated customer follow-ups and repeat-booking reminders.
Explore customer portals and online booking capabilities.
Use customer data to identify new sales opportunities.
Improve vehicle and delivery scheduling through technology.
Introduce digital driver instructions, delivery tracking and proof of delivery.
Explore route optimisation and vehicle utilisation.
Improve workforce scheduling, timesheets and labour cost reporting.
Connect transport and workforce costs to individual events.
Develop management dashboards showing key operational and financial performance.
Provide visibility of revenue, gross profit and profitability by event.
Track equipment utilisation, transport costs and workforce productivity.
Automate reporting and reduce reliance on spreadsheets.
Help management make better decisions using accurate, timely data.
Identify practical opportunities to introduce AI across the business.
Automate repetitive administration and customer communications.
Explore AI-assisted quoting, document processing and reporting.
Use historical information to improve planning and forecasting.
Ensure appropriate security, data protection and human oversight.
Research, select and implement suitable software platforms.
Manage relationships with external developers, consultants and technology providers.
Oversee system integrations, testing and implementation.
Maintain appropriate cybersecurity, access controls and data protection.
Train and support employees to ensure new systems are successfully adopted.