Strategic Tech Program Lead - Cross-Functional Delivery

Oracle; Cambridge; On-site; GBP 80,000 - 120,000; Full time

Job summary

Oracle in Cambridge, United Kingdom seeks a capable program management professional to oversee complex, cross-functional initiatives. The role emphasizes coordinating delivery, managing dependencies, and driving continuous improvement across teams to meet service levels and strategic goals.

The position requires strong communication with senior leadership, a focus on risk mitigation, and the ability to align stakeholders with program objectives.

Responsibilities

• Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
• Ensures that product or service delivery meets third party, security, export, and accessibility compliance requirements.
• Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.
• Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.
• Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.
• Utilizes technical knowledge to identify, track, and manage program dependencies and risks.
• Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
• Supports planning by identifying dependencies and risks.
• Develops delivery standards and guidelines in alignment with Oracle best practices.
• Identifies and quantifies opportunities for process automations and advocates for prioritization.
• Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.
• Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
• Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
• Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals.
• Builds, maintains, and executes a clear communication strategy of objectives to partners and customers.
• Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
• Guides the work of program staff while providing technical support and direction on removing barriers, including risks and issues in workflows.
• Maintains comprehensive program documentation and documents risks and issues.
• Leads regular program status meetings and keeps teams and leadership informed.
• Leads initiatives within the team to improve operational efficiency and productivity targets.
• Ensures ownership and accountability for forecasting program demands, funding, and resourcing.
• Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.
• Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
• Conducts comprehensive assessments of costs, benefits, and ROI to inform decision-making and risk mitigation strategies.
• Manages critical issues while making trade-offs between business needs and technical constraints.
• Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.
• Leads program improvement, implementing best practices and driving cross-team process optimizations.
• Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions.
• Collaborates with management to initiate and maintain processes and procedures that guide and assist teams.
• Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations
• Develops and standardizes data-driven decision-making frameworks.
• Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability.
• Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
• Defines requirements and configurations of existing and new development tools, where applicable.
• Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals.
• Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency.
• Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making.
• Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.
• Leads programs to continuously improve organizational efficiency.
• Provides technical direction and mentorship to cross-functional teams.
• Influences and guides change at all levels of the group from initiation through delivery.
• Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.
• Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.
• Utilizes data to solve moderately complex problems impacting the success of the program(s).
• Conducts analysis on a small number of data sources with moderate complexity.
• Acts as a liaison with stakeholder teams, driving effective collaboration for customer success within Oracle commitments.
• Manages relationships with internal and external stakeholders to align program priorities and commitments.
• Identifies and documents stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction.
• Identifies risks to customer satisfaction and advocates for improvements or mitigation.
• Assesses risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team and related teams.
• Helps balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs.
• Leads planning & execution through managing and coordinating moderately complex tasks to ensure timely completion.
• Collaborates across the organization to align on expectations and achieve shared objectives.
• Identifies and addresses moderately complex issues by analyzing data to identify solutions.
• Pursues learning opportunities to expand knowledge and stays abreast of industry trends and best practices.
• Develops ideas for process improvements to increase efficiency and evaluates impact.
• Participates in candidate interviews and hiring recommendations.

Job description

Oracle in Cambridge, United Kingdom seeks a capable program management professional to oversee complex, cross-functional initiatives. The role emphasizes coordinating delivery, managing dependencies, and driving continuous improvement across teams to meet service levels and strategic goals.

The position requires strong communication with senior leadership, a focus on risk mitigation, and the ability to align stakeholders with program objectives.