Strategic Technical Program Leader

Oracle; South Shields; On-site; GBP 60,000 - 100,000; Full time

Job summary

Oracle is seeking an experienced Technical Program Manager to drive complex, cross-functional programs across our UK operations. You will align priorities with customers and leadership, define KPIs, and establish governance to ensure on-time, high-quality delivery of Oracle solutions.

The role focuses on planning, risk management, and continuous improvement, requiring strong collaboration with multiple teams, clear communication, and a data-driven approach to optimize processes and SLAs.

Responsibilities

• Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
• Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
• Assists in defining KPIs and measurement methods for program performance against goals.
• Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making on Oracle systems.
• Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
• Guides the work of program staff while providing technical support and direction on removing barriers, including risks and issues in workflows.
• Maintains comprehensive program documentation and documents risks and issues.
• Ensures attention to detail in program management from planning to execution and reporting.
• Leads regular program status meetings and keeps teams and leadership informed.
• Leads initiatives within the team to improve operational efficiency and enhance adherence to SLAs and productivity targets.
• Ensures ownership and accountability for forecasting program demands, funding, and resourcing.
• Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.
• Manages highly complex issues, bottlenecks and risks, escalating issues when appropriate.
• Conducts ROI analyses to inform decision-making and risk mitigation strategies.
• Manages critical issues while balancing business and technical needs.
• Removes blockers for the program and identifies new technical options to deliver solutions.
• Leads program improvement, implementing best practices and driving cross-team process optimizations.
• Organizes program objectives and workflows, testing and deploying cross-functional solutions.
• Collaborates with management to initiate and maintain processes guiding teams to goals.
• Leads continuous improvement within programs and standardizes data-driven decision-making frameworks.
• Identifies gaps to improve availability and reliability of the solution.
• Iterates processes based on KPIs and feedback.
• Defines requirements and configurations of development tools where applicable.
• Facilitates cross-functional collaboration, aligning priorities and program goals.
• Leads medium-scale efforts to optimize processes and improve team efficiency.
• Delivers program updates, risks, and opportunities to managers and leadership.
• Develops relationships with stakeholders to align program planning and execution.
• Leads programs to continuously improve organizational efficiency and provides technical direction.
• Influences change at all levels and ensures alignment with program goals.
• Develops and mentors team members, ensuring motivation and conflict resolution.
• Creates and automates reporting and analyzes data to support program execution and SLA adherence.

Job description

Oracle is seeking an experienced Technical Program Manager to drive complex, cross-functional programs across our UK operations. You will align priorities with customers and leadership, define KPIs, and establish governance to ensure on-time, high-quality delivery of Oracle solutions.

The role focuses on planning, risk management, and continuous improvement, requiring strong collaboration with multiple teams, clear communication, and a data-driven approach to optimize processes and SLAs.