Strategic SRM Analyst — Supplier Governance & Value

Domestic & General; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health cash plan and medical cover

Pension scheme

Annual leave and holidays

Employee discounts

Employee assistance programme

Cycle to work scheme

Life assurance

Job summary

Domestic & General is seeking a Hybrid SRM Analyst to support governance, performance reporting and value delivery across strategic suppliers from our Wimbledon office. You will manage scorecards, QBRs and ABRs, coordinating with cross-functional teams to ensure contractual commitments are met and issues are resolved.

You will build and maintain governance artefacts, gather KPI data, and drive supplier improvement initiatives, reporting to senior management and ensuring robust SRM governance

Qualifications

• Experience in Supplier Relationship Management, vendor management, procurement, contract management or a comparable supplier-facing role.
• Experience supporting supplier performance reviews, governance forums, scorecards or service reporting.
• Strong analytical capability, with confidence interpreting KPI, SLA, trend and issue data.
• Excellent organisation and attention to detail, including disciplined action and milestone tracking.
• Strong written and verbal communication skills, with the ability to produce clear governance packs and management information.
• Effective stakeholder management and the confidence to follow up, constructively challenge and escalate.

Responsibilities

• Support the implementation and consistent application of the SRM framework across strategic, critical and key suppliers.
• Maintain supplier account plans, relationship maps, governance calendars and supplier segmentation records.
• Coordinate regular supplier governance meetings, including operational reviews, QBRs and ABRs.
• Prepare agendas, packs and minutes, and maintain clear decisions, actions, owners and due dates.
• Build effective working relationships with supplier managers, business owners and cross-functional stakeholders.
• Develop and maintain supplier scorecards covering service, operational, commercial, risk, innovation and relationship measures.
• Collect, validate and analyse KPI, SLA and contractual performance information from suppliers and internal stakeholders.
• Monitor performance trends, recurring issues, overdue actions and service improvement plans, escalating material concerns promptly.
• Support evidence-based review of supplier delivery against contractual obligations and business expectations.
• Maintain accurate governance records and evidence in relevant systems and repositories.
• Identify and track supplier value, innovation, efficiency and continuous improvement opportunities.
• Maintain value and innovation pipelines, including agreed benefits, owners, delivery milestones and outcomes.
• Support joint improvement initiatives with suppliers and business stakeholders.
• Analyse supplier and governance data to identify themes, root causes and opportunities to improve outcomes.
• Support SRM input to supplier onboarding, change, renewal and exit activities.
• Coordinate with Procurement, TPRM, Finance, Legal, Risk, Compliance, Information Security, Data Privacy and Operational Resilience to ensure relevant actions are progressed.
• Help maintain visibility of supplier risks, incidents, dependencies, remediation plans and key contractual milestones without duplicating TPRM ownership.
• Escalate control gaps, unresolved actions, deteriorating performance and emerging supplier concerns.
• Produce accurate and timely SRM dashboards, governance reports and senior management information.
• Maintain central SRM trackers, action logs, issue logs, review schedules and document repositories.
• Support reporting on supplier performance, service issues, value delivery, governance effectiveness and overdue actions.
• Contribute to the ongoing improvement of SRM processes, templates, guidance, data quality and tooling.

Skills

SRM experience

Vendor management

Procurement

Contract management

Service management

Supplier-facing role

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Reporting tools

Supplier/risk management systems

Job description

Domestic & General is seeking a Hybrid SRM Analyst to support governance, performance reporting and value delivery across strategic suppliers from our Wimbledon office. You will manage scorecards, QBRs and ABRs, coordinating with cross-functional teams to ensure contractual commitments are met and issues are resolved.

You will build and maintain governance artefacts, gather KPI data, and drive supplier improvement initiatives, reporting to senior management and ensuring robust SRM governance