Strategic Service Relationship Manager

Claranet Limited; Gloucester; On-site; GBP 55,000 - 82,000; Full time

Benefits offered by this job

Pension

Healthcare

Gym memberships

Wellbeing support

Annual leave

Learning & development

Job summary

Claranet Limited is seeking a Service Relationship Manager to own strategic relationships with corporate clients across Hosting, Network, Communications and Security services. You will drive service excellence, governance and customer satisfaction through proactive reviews and clear escalation paths.

The role requires strong commercial acumen, stakeholder engagement across multiple geographies, and the ability to navigate change in a digital, fast-moving environment.

Qualifications

• Experience in managing complex customer relationships in a client services context.
• Ability to drive service improvement, governance and customer satisfaction.
• Strong communication across levels and geographies, with ITIL awareness.

Responsibilities

• Owns the relationship with one or more corporate customers and contracted services.
• Accountable for delivery of KPIs and SLAs.
• Organises and chairs customer service review meetings and governance.
• Builds long-term partnerships and drives opportunities with internal stakeholders.
• Evaluates impact of infrastructure changes on client environments and mitigates risks.
• Engages in customer satisfaction surveys and service stability metrics.

Skills

Relationship management

ITIL awareness

Stakeholder communication

Digital savvy

Change management

Tools

Cloud knowledge

Job description

Claranet Limited is seeking a Service Relationship Manager to own strategic relationships with corporate clients across Hosting, Network, Communications and Security services. You will drive service excellence, governance and customer satisfaction through proactive reviews and clear escalation paths.

The role requires strong commercial acumen, stakeholder engagement across multiple geographies, and the ability to navigate change in a digital, fast-moving environment.