Strategic Service Delivery Coordinator

TechniFire Solutions Limited; Gillingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

TechniFire Solutions Ltd in Rainham, Kent, is seeking an ambitious Service Coordinator to join our fast-paced Service Department. This full-time role supports engineering coordination, client liaison and smooth operations in line with our accreditations and client SLAs.

You will handle general administration, book and assign planned and emergency works, issue risk assessments, permits, and maintain job records.

Qualifications

• General administration duties as required.
• Dealing with and forwarding on queries/enquiries.
• Book and assign planned, emergency and replacement works with clients, ensuring site procedures are followed (risk assessments, permits, access forms).
• Log, arrange and distribute emergency callouts.
• Assign labour for service visits combining where possible to maximize efficiency.
• Review completed works and action accordingly.
• Update internal systems and reports regularly.
• Monitor maintenance certificates and job sheets; review completion and trigger invoicing.
• Produce and issue renewal quotations.
• Add new or renewal contracts to the system and issue welcome/renewal packs.
• Verify and monitor asset completion.
• Ensure speedy processing and accuracy at all times.

Job description

TechniFire Solutions Ltd in Rainham, Kent, is seeking an ambitious Service Coordinator to join our fast-paced Service Department. This full-time role supports engineering coordination, client liaison and smooth operations in line with our accreditations and client SLAs.

You will handle general administration, book and assign planned and emergency works, issue risk assessments, permits, and maintain job records.