Strategic Salesforce BA II - Remote/UK

Certinia; Greater London; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading services platform provider in the UK seeks a Salesforce Business Analyst II to drive business analysis and requirements gathering for Salesforce products. The ideal candidate will have over 3 years of experience and a solid understanding of SaaS processes. This position involves working closely with internal teams to optimize business operations and support the implementation of strategic Salesforce initiatives. This opportunity offers the chance to make a significant impact in an evolving organization.

Qualifications

• 3+ years experience as a business analyst or similar role on Salesforce.
• Strong conceptual understanding of SaaS business processes.
• Ability to document complex workflows simply and clearly.

Responsibilities

• Support implementation of Certinia & Salesforce strategy.
• Work closely with business stakeholders to understand core processes.
• Own requirements gathering for Sales Cloud, Service Cloud, and PSA.

Skills

Business analysis

Salesforce Sales Cloud

Salesforce Service Cloud

Requirements gathering

Agile Methodology

Project management

Tools

JIRA

Job description

A leading services platform provider in the UK seeks a Salesforce Business Analyst II to drive business analysis and requirements gathering for Salesforce products. The ideal candidate will have over 3 years of experience and a solid understanding of SaaS processes. This position involves working closely with internal teams to optimize business operations and support the implementation of strategic Salesforce initiatives. This opportunity offers the chance to make a significant impact in an evolving organization.