Strategic Resource Planner: Forecasting & Scheduling

South West Water Limited; Exeter; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus Scheme

Pension Scheme

Healthcare Benefits

Employee Discounts

Annual Leave

Job summary

South West Water Limited, Exeter HQ, is seeking a proactive Resource Planning Analyst to join the Workforce Planning & Reporting team. You will produce demand forecasts, create schedules, monitor intraday performance and provide management information to support operational decisions.

The role requires strong Excel skills, experience in forecasting and capacity planning in a contact centre or similar environment, and excellent stakeholder communication.

Qualifications

• Experience in forecasting, capacity planning, scheduling and real-time management.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills and confidence with large data sets.
• Experience producing and interpreting management information and performance reports.
• Excellent stakeholder management and communication skills.
• Ability to prioritise effectively in a fast-paced operational environment.
• Desirable Experience using workforce management tools is a plus.
• Experience with Power BI or other reporting tools.
• Knowledge of SQL, DAX or Power Query.
• Understanding of contact centre performance drivers and workforce management best practice.

Responsibilities

• Produce accurate demand forecasts and capacity plans to support operational performance.
• Create and maintain workforce schedules that optimise service levels and resource utilisation.
• Monitor real-time performance and manage risks through effective intraday planning.
• Deliver management information, reporting and analysis to support business decision-making.
• Identify trends, performance variances and opportunities for continuous improvement.
• Build strong relationships with stakeholders and provide workforce planning expertise.
• Support workforce management systems, processes and planning governance.
• Drive improvements in forecasting accuracy, scheduling effectiveness and operational efficiency.

Job description

South West Water Limited, Exeter HQ, is seeking a proactive Resource Planning Analyst to join the Workforce Planning & Reporting team. You will produce demand forecasts, create schedules, monitor intraday performance and provide management information to support operational decisions.

The role requires strong Excel skills, experience in forecasting and capacity planning in a contact centre or similar environment, and excellent stakeholder communication.