Strategic Projects Coordinator – Customer Strategy

Burberry; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Burberry in London is seeking a Customer Strategy Project Coordinator to support the planning, coordination and delivery of priority customer initiatives across the business. You will translate customer strategy into action, improve visibility and alignment, and provide analytical support to drive successful execution.

With strong organisational and stakeholder management skills, you will gather inputs from regional teams, prepare updates and materials for stakeholders, and help maintain the

Qualifications

• Strong organisational skills.
• Confident with stakeholder management up to a senior level.
• Numerical & analytical skills.
• Experience within a project coordination role.
• An interest in retail or a retail background would be preferable.

Responsibilities

• Supporting delivery of strategic priorities while creating capacity for additional Customer Strategy initiatives
• Coordinate delivery of Customer Strategy projects, including project plans, timelines, risks, dependencies, actions and stakeholder communications.
• Support implementation of Customer Strategy initiatives by tracking actions, progress and key deliverables across initiatives.
• Conduct foundational customer and commercial analysis to support strategic projects and decision-making
• Gather, consolidate and quality-check inputs from central and regional teams to support strategic projects and business reviews.
• Prepare project updates, presentations, working documents and supporting materials for stakeholders.
• Wider Customer Team Enablement
• Improving planning, visibility and alignment across the wider Customer function
• Support QBR and GTM preparation, including coordination of requirements, inputs, materials, actions and follow-ups.
• Coordinate Regional Client Development governance forums, including agendas, materials, action tracking and stakeholder follow-up.
• Maintain the Customer roadmap and initiative tracking framework, ensuring milestones, ownership, dependencies, risks and progress is accurately documented and communicated.
• Coordinate recurring Customer deadlines and critical paths, ensuring teams are aligned and aware of upcoming requirements.
• Track actions and dependencies across initiatives, escalating risks and issues where appropriate.

Skills

Strong organisational skills

Stakeholder management

Numerical & analytical skills

Experience within a project coordinate

Interest in retail

Job description

Burberry in London is seeking a Customer Strategy Project Coordinator to support the planning, coordination and delivery of priority customer initiatives across the business. You will translate customer strategy into action, improve visibility and alignment, and provide analytical support to drive successful execution.

With strong organisational and stakeholder management skills, you will gather inputs from regional teams, prepare updates and materials for stakeholders, and help maintain the