Strategic Programme Operations Lead

Kings College London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

King's College London is seeking an organised administrator to support programme administration and customer service across departments. You will handle complaints, manage deadlines, and maintain accurate records.

The role requires strong IT skills, proficiency with MS Office and student records systems (e.g., SITS), and the ability to work independently or with a team to improve processes.

Qualifications

• Experience of working in programme administration and customer service, with the ability to address complaints and service issues efficiently and professionally
• Excellent organisational and time management skills, adept at meeting tight deadlines and managing competing priorities
• Excellent attention to detail and the ability to maintain a high level of accuracy at all times
• Ability to work independently and take initiative, contributing to process improvements and team efficiency
• Ability to build good working relationships and collaborate as part of a team, relating to a broad range of stakeholders in a professional and assured manner
• Excellent written and oral communication skills, including the ability to independently draft documents and correspondence tailored to a broad range of audiences
• Strong numeracy skills, with the ability to handle and analyse complex data
• Excellent IT skills, with a working knowledge of Microsoft Office (including Excel, Forms and Outlook) and experience of using databases and student records systems (such as SITS)

Skills

Programme administration

Customer service

Organisational skills

Time management

Attention to detail

Independent working

Initiative

Team collaboration

Written and verbal communication

Numeracy

MS Office (Excel, Forms, Outlook)

SITS database usage

Education

Degree level or equivalent

Higher Education administration experience

Tools

SITS student records system

Job description

King's College London is seeking an organised administrator to support programme administration and customer service across departments. You will handle complaints, manage deadlines, and maintain accurate records.

The role requires strong IT skills, proficiency with MS Office and student records systems (e.g., SITS), and the ability to work independently or with a team to improve processes.