Strategic PM: High-Volume Servicing & AI-Driven Growth

Wise; Greater London; On-site; GBP 120,000 - 148,000; Full time

Benefits offered by this job

Restricted Stock Units

Wise Benefits

Job summary

Wise is seeking a Product Manager to enhance the servicing experience for high-volume customers in London. This role is crucial for customers with complex financial needs and requires strategic oversight of servicing efforts.

The ideal candidate will possess strong data skills, a focus on customer experience across multiple touchpoints, and an ability to drive collaboration within cross-functional teams. Competitive salary and stock options offered.

Qualifications

• Proven ability to distill broad, ambiguous problems into clear, actionable strategies.
• Obsess over customer interactions with Wise's product and servicing teams.
• Influence without authority across cross-functional teams.
• Ability to use complex data, including SQL, to inform decisions.
• Love for solving servicing challenges as a growth lever.

Responsibilities

• Shape the vision, strategy, and roadmap for High Volume servicing.
• Own servicing experience and strategically deploy AI solutions.
• Improve predictability for customers transacting millions.
• Collaborate across teams to align servicing strategy with goals.
• Work with Operations and Compliance to balance growth with capabilities.

Skills

Strategic depth

Service design sense

Ability to work across boundaries

Strong data skills

Excitement for hard problems

Job description

Wise is seeking a Product Manager to enhance the servicing experience for high-volume customers in London. This role is crucial for customers with complex financial needs and requires strategic oversight of servicing efforts.

The ideal candidate will possess strong data skills, a focus on customer experience across multiple touchpoints, and an ability to drive collaboration within cross-functional teams. Competitive salary and stock options offered.